Senior Customer Success Manager, Quantum Adoption & Technical Enablement

The posting, as IonQ wrote it

About IonQ

IonQ, Inc . [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance .

Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.

Location: Remote, US
Travel: 30%
Job ID: 1899

The Role

IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ's computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution.

We are looking for a Senior Customer Success Manager, Quantum Adoption & Technical Enablement to join a dynamic, cross-functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will be IonQ's primary customer-facing technical expert, going hands-on with customers to drive real adoption of our trapped-ion quantum computers. You will bridge deep platform and quantum-algorithm expertise with customer empathy, guiding organizations through performance optimization, circuit design, and workflow integration as they build on IonQ's platform.

As a trusted technical advisor, this position offers a high-visibility opportunity to influence and inspire highly technical internal and external stakeholders, ensuring they have the best possible experience on our platform. Scientific expertise and hands-on credibility, combined with exceptional communication skills, are essential for success in this role.

Responsibilities

• Technical Onboarding & Platform Mastery: Facilitate adoption for major accounts by translating contract terms into technical provisioning, leading onboarding sessions, and managing day-to-day technical engagement operations.
• Performance Optimization & Circuit Design: L

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status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.

US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

If you are interested in being a part of our team and mission, we encourage you to apply!