Team Manager, Customer Implementations

The posting, as 3E wrote it

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ABOUT 3E: https://www.3eco.com/why-3e/

3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.

You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.

Join us and make an impact!

About the Role

At 3E, customer implementation is where strategy becomes real for our customers. We’re looking for a Manager, Customer Implementation to lead and develop a U.S.-based team of approximately five to six professionals responsible for delivering successful SaaS implementations across our evolving portfolio of solutions. Reporting to the Senior Director of Customer Implementation, you’ll play a key role in strengthening team performance, driving delivery excellence, and creating a consistent, high-quality experience for our customers.

This is a highly visible leadership role for someone who brings together strong people leadership, project management, and customer judgment. You’ll coach and develop your team, set clear expectations, strengthen performance, and remove roadblocks while ensuring customers receive a consistent, high-quality implementation experience. You’ll also stay close to the work by supporting select strategic, multi-product implementations and collaborating across teams to navigate risks, changing priorities, and complex customer needs.

You’ll thrive in this role if you enjoy leading through change and bringing structure to complexity. You build trust with your team, address challenges directly, and help people take ownership of outcomes. You’re equally comfortable working across functions, engaging with customers, and helping your team move forward when every answer isn’t yet defined.

As 3E continues to evolve its approach to onboarding and implementation, you’ll also help your team embrace new products, processes, and technology, including practical uses of AI and automation that can make delivery more efficient. This is an opportunity to have meaningful ownership, develop a strong team, and directly influence the experience and outcomes of 3E customers.

Location: This position supports remote work within the Eastern time zone.

What You’ll Do

• Lead, coach, and develop a team of onboarding and implementation professionals responsible for enterprise SaaS deployments.
• Set clear expectations, monitor performance, provide actionable feedback, and help team members consistently meet customer and delivery standards.
• Oversee a portfol

[…]
ent project management certification.

• Experience working across global or multicultural teams.
• Domain familiarity with EHS, Product Safety & Stewardship, Sustainable Supply Chain Management, or another regulated industry.

Our US Benefits Include

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Open PTO and parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

3E is currently authorized to hire in the following U.S. states:

Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.

Disclosures

3E is committed to a diverse and inclusive work environment. We are an equal opportunity employer https://www.3eco.com/about-3e/3e-careers/statement-equal-employment-opportunity and do not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here recruiting@hr.3eco.com

Candidate Privacy Notice https://www.3eco.com/3e-candidate-privacy-notice

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid if 3E hires the candidate because of the referral or through other means.

Visit our Website https://www.3eco.com or follow us on LinkedIn https://www.linkedin.com/company/3e-safer-world/