Principal SRE Senior Manager

The posting, as Accenture Federal Services wrote it

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

You Are

As the Principal SRE Senior Manager, you are the program-level reliability leader for a portfolio of high-traffic, public-facing digital services. You own the SRE operating model across three pods (web/core platform, batch/data and AI services, and partner-facing services), lead the SRE Community of Practice, and are accountable to client and program leadership for reliability outcomes. Infrastructure and platform engineering are provided by the cloud platform team; you are the senior counterpart to its leadership and hold it accountable for platform service levels.

Day-to-Day Activities

• Own the SRE operating model: embedded product SREs, dedicated pod SREs, and a shared 24x7 incident-command rotation; keep on-call load sustainable and coverage free of single points of failure
• Lead the SRE Community of Practice: set common standards for SLOs and error budgets, observability, production readiness, runbooks, and post-incident reviews; drive adoption across all pods and product teams
• Provide technical leadership to the pods and guide pod leads; coach SREs and support hiring, level calibration, and career development.
• Own SLA/SLO governance and reporting to client leadership: availability, incident SLA attainment, vulnerability and patch SLAs, deployment success, DORA metrics, and error-budget status
• Serve as major-incident commander for critical and cross-pod incidents; lead bridges across the cloud platform team, security operations, and third-party vendors
• Run program-level problem management to find recurring failure patterns and drive structural fixes
• Act as reliability reviewer on architecture and security review boards; set expectations for fault isolation, graceful degradation, and dependency management
• Own capacity planning for peak events with the cloud platform team; set recovery-testing and DR standards and oversee DR rehearsals.
• Negotiate internal service levels, escalation paths, and responsibility boundaries with the cloud platform team, and resolve gaps across that boundary
• Champion automation of operational work across the program: runbooks, alerting, remediation, and ITSM workflows
• Owns reliability outcome

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ions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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