ServiceNow Business Analyst

The posting, as Accenture Federal Services wrote it

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The work

Agile delivery team member for ServiceNow implementation Join a high-performing Agile delivery team supporting the continuous improvement, operations, and maintenance of a mature ServiceNow platform. This role works closely with product owners, business stakeholders, and senior ServiceNow developers to deliver enhancements that improve business processes and user experience. The Analyst will help manage the end-to-end delivery lifecycle, from identifying and refining backlog items through testing, deployment, and user adoption. This is an excellent opportunity for individuals looking to strengthen their ServiceNow, Agile, business analysis, and stakeholder engagement skills while contributing to a mission-critical enterprise application. Key

Responsibilities

Collaborate with stakeholders to gather, analyze, and document business requirements. Identify and refine backlog items with clients, stakeholders, and product owners. Create and maintain Agile delivery artifacts including user stories, acceptance criteria, process flows, and release documentation. Partner with senior ServiceNow developers to deliver platform enhancements and operational updates. Participate in Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives. Perform business process analysis and recommend opportunities for process improvement. Execute functional and user acceptance testing and support development of automated test scripts where appropriate. Support change management activities, training materials, communications, and solution adoption. Respond to ad hoc stakeholder requests for application support, reporting, process guidance, and business insights. Track delivery progress, risks, dependencies, and issues to support successful releases.

Here's what you need

• Requirements gathering and documentation
• Backlog refinement and prioritization
• Testing and quality assurance
• Strong communication and stakeholder management skills
• Agile delivery fundamentals to include but not limited to:
• ServiceNow Fundamentals
• ServiceNow ITSM Fundamentals
• Business analysis
• Business process analysis

Preferred Qualifications

• Experi

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ions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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