User Experience Researcher

The posting, as Accenture Federal Services wrote it

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

As a UX Researcher, you will reveal what our users need from the client’s products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities include delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience intuitive, accessible, and seamless.

The work

• Collaborate with designers and stakeholders to understand research needs
• Conduct all stages of UX research: identifying , planning, driving, conducting, analyzing, and reporting out actionable insights
• Recruit participants for research studies
• Communicate out statuses and updates of research studies to stakeholders
• Continuously update the UX research repository
• Work cross-functionally with product owners, designers, content producers and leadership to help identify significant user insights, gaps, conduct UX research, and generate insights to craft user experience strategy for launches, incremental improvements, and innovation
• Identify opportunities to improve user experience based on research insights
• Build a UX research repository that delivers efficiency for clients

Here’s what you need

• Bachelor’s Degree in human behavior or related field, or equivalent experience
• Minimum 5 years of UX research experience
• Ability to perform all research related tasks including research, planning, evaluating, and iteration
• Ability to quickly and effectively share research results
• Ability to learn new software quickly; experience with Microsoft Office, Dscout , Optimal Workshop, Figma, Confluence, or JIRA is a plus.
• Knowledge of UX research modalities and methods (e.g., generative and evaluative, participatory design, card sorting, journey mapping, un-moderated).
• Understanding of integrating qualitative and quantitative research methods to improve research outcomes.

Bonus points if you have

• Master's Degree
• Minimum of 1 year of experience leading a workstream
• Client-facing experience in the federal or public sector

As required by local law, Accenture Federal Services provides reasonable ranges of compensati
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ions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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