Client Systems Specialist

The posting, as AccuWeather wrote it

The Client Systems Specialist’s primary responsibility is to provide responsive customer service, technical support, and troubleshooting for approximately 100 AccuWeather TV customers. This role supports the department’s 24/7 customer service coverage, helping customers maintain reliable operation of their AccuWeather software, hardware, and data services. The position requires proactive customer communication, advanced troubleshooting, and coordination with internal teams to resolve issues promptly. Occasional travel is required for product demonstrations, system installations, customer training, and trade shows.

DUTIES AND RESPONSIBILITIES

• Serve as a primary technical support resource for AccuWeather TV customers, providing timely, professional assistance by phone, email, and remote support.
• Participate in the department’s 24/7 support coverage and assigned on-call schedule, including evenings, weekends, and holidays.
• Monitor customer support calls, emails, and requests; prioritize issues based on urgency, impact on customer operations, and departmental guidelines.
• Troubleshoot and resolve software, hardware, system configuration, and data issues, with particular attention to problems affecting on-air operations.
• Take ownership of assigned support issues from initial response through resolution, keeping customers informed of progress and next steps.
• Document customer issues, troubleshooting steps, resolutions, and follow-up actions to support consistent service and knowledge sharing.
• Escalate complex or unresolved issues to management and developers, providing clear details to support timely resolution.
• Communicate with sales and account management teams about ongoing customer issues, support needs, and customer satisfaction.
• Provide proactive customer guidance to help prevent recurring problems and improve system reliability.
• Maintain proficiency and required certifications on all AccuWeather TV graphics systems.
• Maintain a working understanding of AccuWeather and other meteorological data to effectively support customers and meteorologists.
• Test new software versions using current customer configurations and coordinate customer upgrades following release.
• Provide remote customer training on system operation, new features, and troubleshooting procedures.
• Occasionally travel to customer sites to install and configure systems, verify proper operation, and provide training.
• Support sales efforts by demonstrating AccuWeather TV products remotely and, as needed, at customer sites and trade shows.
• Identify customer needs for upgrades, additional systems, or training, and communicate those opportunities to the appropriate sales or account management team.
• Provide technical training, guidance, and mentorship to new staff and sales team members.
• Coordinate support coverage with the team during travel and other scheduled activities.
• Perform other duties as assigned.

BACKGROUND AND QUALIFICATIONS

• At least on

[…]
ience of over 250 million on cable and streaming platforms including DirecTV, Charter Communications - Spectrum, Verizon, Philo, Frndly TV, Comcast’s Xfinity X1 and Xfinity Stream, Roku, Xumo, Rockbot, Samsung, LG, and Amazon Freevee.

AccuWeather For Business serves more than half of the Fortune 500 companies and thousands of other businesses and government agencies globally.

Dr. Joel Myers, Founder and Executive Chair, established AccuWeather in 1962 and is considered the “father of modern commercial meteorology.” Myers, a leading creative thinker and visionary, has been called “the most accurate man in weather” by The New York Times and has been recognized as one of the top entrepreneurs in American history by Entrepreneur’s Encyclopedia of Entrepreneurs. Dr. Myers was inducted into the Broadcasting+Cable Hall of Fame, Class of 2026, in recognition of his role in revolutionizing weather forecasting through teaching, research, and building AccuWeather into one of the world’s major sources of weather data, forecasts, and warnings.

Commitment to Diversity & Inclusion

AccuWeather is proud to be an Equal Opportunity/Affirmative Action Employer. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

AccuWeather is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to human.resources@accuweather.com and let us know the nature of your request and your contact information.