Deputy Director, Development Systems Support, Business Intelligence and Analysis.

The posting, as ACLU - National Office wrote it

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Deputy Director , Development Systems Support, Business Intelligence and Analysis.

in the Development Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month.

The ACLU’s passionate community of donors and activists is stronger than ever. The mission of the ACLU’s Development Department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union. We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by engaging donors how they wish to engage, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support.

WHAT YOU'LL DO

Reporting to the Director of Development Data & Systems , the Development Systems Support, Business Intelligence and Analysis will play a pivotal leadership role in one of the Development Department’s most significant technology and operational transformation initiatives. This leader will help design and lead the transition to a future-state support model that enables long-term operational excellence across user support, knowledge management, training, business intelligence, reporting and business analysis.

Working closely with Development leadership and cross-functional partners, the Deputy Director will assess current operations, develop recommendations for the future-state support model, and guide the Support, Knowledge and Training (SKT) and Business Intelligence (BIA) teams through organizational transition and system stabilization. This role offers a unique opportunity to shape how the organization supports and leverages one of its most critical enterprise systems in support of the ACLU’s mission.

This role is ideally suited for a strategic, collaborative, and forward-thinking leader who thrives in transformation environments, enjoys building sustainable operating models, and is energized by developing teams, improving organizational effectiveness, and leaving lasting impact.

YOUR DAY TO DAY

RESPONSIBILITIES

• Conduct a comprehensive discovery of cross-functional support teams to assess current-state operations, identify strengths, pain points, and future needs. Interview teams, partners, and stakeholders to understand their perspectives, review service level agreements and prior BBCRM design sessions, and develop recommendations for an optimized future-state support model.
• Work with Development leadership and cross-functional stakeholders to update the service level agreement as needed. Perform a gap analysis on current operations, and build improvement projects into the transition plan or post-migration roadmap.
• Support team leadership in developing clearly defined team scopes

[…]
h 401k plan and employer match

• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change. We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please complete the Accommodation Request Form . If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.