Enterprise Customer Success Manager

The posting, as Agentsync wrote it

Insurance powers almost everything, and yet the systems behind it are still held together with spreadsheets and manual processes. AgentSync is fixing that. We build modern infrastructure for carriers, agencies, and MGAs that makes compliance automatic and growth possible.

This role is about embodying our Customer Love core value. You'll own the post sales customer experience, work directly with internal stakeholders across Product, Professional Service, Sales, and Support, and have the kind of scope that's hard to find outside an early-stage company. We move fast, we build with intention, and we expect everyone on the team to bring their full capability to the work, including knowing when and how to use AI to do it better.

If you want to build something that actually matters for an industry that's ready for change, keep reading.

Overview

AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. This is not your typical Customer Success Manager role. This is a high visibility, high value-add opportunity with a ton of trust, responsibility, and autonomy built-in right away. You will own the customer relationship end-to-end, driving measurable business outcomes while orchestrating internal teams to deliver exceptional value.

The Enterprise CSM will be an integral part of the Customer Success team, working with some of our highest value and most strategic customers to ensure they meet and exceed their goals with AgentSync. We’re looking for someone who thrives in high-stakes environments, can navigate complex customer dynamics with confidence, and isn’t afraid to step into challenging conversations—whether that’s with a C-suite customer or an internal executive.

What you'll do

• Own and command the full customer lifecycle for ~30 of AgentSync’s most strategic accounts, driving measurable value, adoption, and expansion
• Cultivate deep, trusted, and transparent relationships across all levels of the customer’s organization—from end-users and champions to C-suite decision-makers
• Lead quarterly business reviews and executive conversations that tie product adoption to business impact.
• Confidently manage escalations, serving as the first point of resolution and diffusing risk with minimal management support
• Drive internal accountability, ensuring cross-functional teams deliver on commitments with urgency and clarity
• Proactive and anticipatory mindset. A 'plan' vs. 'react' approach - takes pride in documenting and collaborating on customer engagement plans that serve as the backbone for our partnerships
• Grow your insurance and compliance expertise to provide credible, strategic guidance on process improvements powered by AgentSync
• Be an expert AgentSync’s full suite of products, advising on best practices and use cases
• Influence product, engineering, sales, and marketing by champion

[…]
ceful, and resilient—able to thrive in ambiguity while consistently delivering results.

• Salesforce experience is a plus

Don’t meet every single requirement?
At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Location
Our ideal candidate will live within 25 miles of our office in Denver, CO. Other states we're able to consider candidates in CA, CO, CT, GA, IL, IN, KS, MA, MD, MI, MO, NC, NY, OR, TN, TX, UT, and WA.

Total Compensation
The following represents AgentSync’s reasonable estimate of the range of possible compensation for this role.

💰 $150 - 180K base salary
💲 OTE $170 - 200K
⚖️ Equity in the form of stock options

Health Benefits
🏥 Medical - Multiple Cigna plans to choose from, with up to 100% employer paid premiums for you and up to 80% for your dependents
🦷 Dental - Multiple Cigna plans with up to 80% employer paid premiums for you and your dependents
👁️ Vision - 80% paid premium plan for you and your dependents
📔 Employee Assistance Plan, Life & AD&D Insurance

Financial Benefits
🏦 401(k) retirement savings plan
🤒 HSA employer contributions

Other Benefits
🌴 Flexible PTO
📆 12 paid holidays per year
🍼 12 weeks parental leave w/generous return to work stipend

Candidates: AgentSync Recruiting & Talent teams will only communicate with you using @ agentsync.io email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!).

We are not able to consider candidates who require a work visa now or in the future.

E-Verify: AgentSync participates in the federal E-Verify program. As required, we will verify the identity and employment eligibility of all newly hired employees through E-Verify.