Partner Operations Manager

The posting, as Agility Robotics wrote it

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.

The Opportunity

Agility Robotics is seeking a Partner Operations Manager to build and strengthen the processes, systems, and operational frameworks that support our growing partner ecosystem. Sitting within the Customer Success function, which is responsible for driving new business and revenue generation by supporting customers with products, solutions, and services aligned to their needs, this role will help ensure our partners are equipped to deliver successful customer experiences while creating the structure and visibility needed to scale our partner operations effectively.

This is an opportunity for a highly collaborative, solutions-oriented operator who enjoys bringing structure to complexity, building processes from the ground up, and working across teams to turn business priorities into actionable plans. You'll play an important role in connecting our partner strategy with day-to-day execution, helping Agility scale thoughtfully while maintaining a high standard of operational excellence.

What You’ll Do

• Partner Operations & Enablement: Own the operational success of external partners across the alliance partnership ecosystem, developing and managing the operational frameworks, processes, and resources that support partner onboarding, engagement, readiness, and ongoing success.
• Process Development & Optimization: Build, document, and continuously improve scalable workflows and operating procedures that create consistency, efficiency, and accountability across the partner lifecycle.
• Cross-Functional Coordination: Partner closely with Customer Success, Sales, Product, Engineering, and other internal teams to align on partner needs, coordinate initiatives, and drive timely execution.
• Performance & Reporting: Establish and maintain operational metrics, dashboards, and reporting to provide visibility into partner performance, engagement, operational health, and opportunities for improvement.
• Systems & Tools: Identify opportunities to improve the systems, tools, and infrastructure supporting partner operations, ensuring teams have the information and resources needed to operate effectively.
• Partner Experience: Identify operational friction points across the partner journey and develop solutions that improve the experience for both internal stakeholders and external partners.
• Alliance Partnership & Management: Focus on developing, managing, and maintaining strategic partner relationships, alliance agreements, and shared growth opportunities; identify key areas of collaboration, define integrated service offerings and delivery methodologie

[…]
fit Start Date: Eligible for benefits on your first day of employment.

• Well-Being Support: Employee Assistance Program (EAP).
• Time Off:
• Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.
• Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
• Parental Leave: Generous paid parental leave programs.
• Work Environment: A culture that supports flexible work arrangements.
• Growth Opportunities: Professional development and tuition reimbursement programs.
• Relocation Assistance: Provided for eligible roles.
• Annual Discretionary Bonus: Provided for eligible roles.

All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.

Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.

Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.