Senior Technical Account Manager

The posting, as Airship wrote it

About Airship

Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.

Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com , read our blog or follow us on LinkedIn.

About the Role

You’ll be a trusted technical advisor and advocate for some of Airship’s largest and most complex enterprise clients. With deep knowledge of our platform and the digital marketing landscape, you’ll guide clients through advanced integrations, provide strategic insights, and help them get the most out of Airship’s technology. You’re a natural problem-solver who thrives on complex challenges, enjoys mentoring others, and knows how to communicate technical concepts to any audience, from developers to the C-suite.

What You'll Do*

• Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise clients
• Own and manage critical customer escalations, ensuring rapid resolution and clear communication with all stakeholders
• Drive strategic technical account planning and lead regular business reviews with clients
• Provide expert guidance on complex product integrations, architectural best practices, and system optimization
• Act as a liaison between clients and Airship’s Product and Engineering teams, advocating for features and solutions that address enterprise-level needs
• Mentor and coach other Technical Account Managers, sharing your expertise and helping to onboard new team members
• Collaborate with Solutions leadership to identify opportunities for expanding Airship’s footprint within client organizations
• Author advanced documentation, best practice guides, and technical content to enhance the customer experience
• Contribute to the development and implementation of Technical Account Management policies and procedures
• Use AI tools to drive efficiencies, automate processes, and anticipate customer needs, helping your clients stay ahead of the curve

*Duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands. Respo
[…]
al-first work environment and a monthly stipend to support remote work

• Mentorship and growth opportunities to build skills and accelerate professional development
• And more!

AI in Recruiting

We use artificial intelligence tools in our recruitment process as decision-support tools only. Airship's People Operations team reviews all AI-generated scores and recommendations before making any hiring determination. No applicant is rejected solely on the basis of an AI-generated output. Depending on your location, you may have the right to request human review of any AI-assisted employment decision or to opt out of AI evaluation. To make a request or learn more about how we use AI in hiring, contact privacy@airship.com or visit airship.com/legal .

California residents can view the CCPA disclosure notice here .

** Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”.
Hiring Commitment

Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.

By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.