Operations Specialist III, Aerospace & Defense (US)

The posting, as Airspace wrote it

Company Introduction

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Be the Team's Deepest Problem-Solver

Every ops floor needs a small number of people who can be handed the hardest problem in the queue and trusted to get it right — balancing cost, speed, and customer impact without defaulting to escalation. As an Operations Specialist III, you're that person for your team.

You resolve what OS I and OS II can't, you help the team solve it themselves next time, and you understand the business well enough to make the close calls — which carrier, which cost, which tradeoff — that protect both service quality and margin. For the rare issue that needs to be fielded by someone supporting Ops leadership and account managers directly, you know when to bring in an Ops Expert.

What You'll Do

Must be able to perform all responsibilities included in the Operations Specialist II job description, in addition to the following:

Resolve the Hardest Escalations

• Independently resolve all escalated issues using available resources with minimal to no assistance
• Assist in resolving team member escalations and questions
• Anticipate problems before they surface and act early

Make the Margin and Cost Tradeoffs

• Understand margin versus total cost for an order and apply that knowledge to additional charge approvals
• Balance speed, cost, and customer impact when making big-picture decisions, without defaulting to escalation (e.g., choosing a carrier based on service reliability and error-rate history rather than the fastest or cheapest option alone)
• Maintain deep, practiced knowledge of the trade, regulatory, and compliance requirements relevant to your assigned

[…]
required for the Expert tier, where applicable, in addition to your existing sector certifications

• Manager recommendation, confirming readiness to operate as the sector's top escalation resource and take on informal team-leadership responsibility

Compensation

• Hourly pay range: $26-30/hr
• High-quality health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training reimbursements

Core Values

• We are One Team . We believe we all accomplish more when we are working together.
• We make an Impact . We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate . We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent . We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative . We never settle and are always striving to improve our product, service, and ourselves.

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.

A friendly reminder: Airspace will only contact candidates from an @airspace.com email, a no-reply notification from no-reply@us.greenhouse-mail.io , or a verified LinkedIn profile. We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at recruiting@airspace.com before responding.

For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.