Consultant, Revenue Cycle Management

The posting, as AlayaCare wrote it

About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 600+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

AlayaCare is seeking a Consultant to work on our Revenue Cycle Management team (internal job title is Senior Managed Services Specialist) with a focus on Revenue Cycle Management (RCM) and billing for AlayaCare's cusotmers. This is a technical and consultative role within the Managed Services team, supporting both internal enablement and customer-facing consulting.

You will partner with the RCM product team, develop internal best practices, and train customer-facing teams. You will also support customer implementations from an RCM perspective, helping customers establish and manage their billing and financial workflows in AlayaCare .

In this role, you will independently manage billing escalations and mid-sized engagements, contribute to service optimization, and collaborate across departments to deliver high-quality, client-focused outcomes.

What You’ll Do

Internal Enablement and Operations

• Partner with the RCM product team on new feature rollouts by providing customer feedback, use-case context, and support collaboration.
• Design and deliver training for customer-facing teams on RCM workflows, new features, and best practices.
• Develop, implement, and maintain best-practice RCM workflows and supporting documentation.
• Act as an internal authority on RCM processes and configuration standards in AlayaCare , advising peers, Support, and leadership.
• Collaborate with Support on recurring billing escalations and feed themes and root causes into product and process improvements.
• Serve as a key source of RCM knowledge within Managed Services by mentoring peers and sharing best practices.

Customer-Facing Consulting

• Support customer implementations from an RCM perspective, working alongside the Implementation Consultant rather than owning the overall implementation.
• Participate in discovery sessions to understand customer billing and RCM requirements and translate them into configuration recommendations.
• Support testing and validation of RCM configurations before go-live.
• Help customers establish and manage billing and financial workflows in AlayaCare , supporting a smooth transition into live billing operations.
• Advise customers on RCM best practices tailored to their billing and payer environments.
• Independently manage and resolve standard to moderately complex RCM and billing escalations after implementation.
• Analyze root causes

[…]
standards. We’ll support you with the tools, training, and coaching needed to succeed in an AI‑enabled environment.

Why Join AlayaCare?

Work With Purpose

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.

Grow in a High-Trust Culture

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Benefits That Matter

• Equity in a well-funded, scaling company.
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com .