Controller, Station Operations Control and Recovery

The posting, as Allegiant wrote it

Summary
The Controller, Station Operations Control and Recovery executes real-time SOCR operations at the desk, serving as the primary point of contact for station coordination, irregular operations management, and customer recovery execution during day-of operations. The Controller works the full lifecycle of irregular operations—from assessment through resolution—while maintaining accurate records, executing recovery standards, and communicating timely and accurate information to stations, vendors, and SOCR leadership.
This role operates under the direction of the SOCR Supervisor and is responsible for ensuring SOCR functions deliver safe, consistent, effective, and customer-conscious support across scheduled service, public and private charters, DOD charters, and company repositioning flights. The Controller is expected to apply sound judgment, maintain desk discipline, and escalate to the Supervisor in accordance with SOCR escalation standards.
Visa Sponsorship Available
No
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education:
High School Diploma/GED
Education Details:
N/A
Certification:
No
Certification Details:
N/A
Years of Experience:
Minimum one (1) year of airline industry experience in an operational setting.
Credit Check:
No
Valid/Unexpired Passport Book:
No
Valid/Unexpired Driver's License:
No
Ability and willingness to work varied shifts, including evenings, weekends, and holidays, and the ability to stay late for delayed flights or irregular operations in a 24/7 environment.
Ability to attend and successfully complete required training.
Ability to read, write, and speak English in order to receive and understand instructions and directives, ensure safety, and interact with customers.
High level of proficiency in Microsoft Office.
Ability to work in a fast-paced and potentially high-stress environment.
Extensive problem-solving capabilities when working with irregular flight operations.
Excellent written and oral communication skills, with a proven ability to develop customer correspondence at an executive level.
High level of organization, with multitasking ability and the ability to work through stressful situations.
Team-building skills with an orientation toward positive contributions.
Preferred Requirements
Bachelor’s degree preferred but not required.
Prior experience in an OCC, station operations, or airline operations control environment.
Familiarity with airline IROP processes, vendor coordination, and customer recovery procedures.
Knowledge of FAA, DOT, and TSA regulations applicable to ground and station operations.
Job Duties
Executes real-time station coordination at the desk during the operational window, maintaining situational awareness, managing workload priorities, and applying SOCR procedures and standards in accordance with Supervisor direction.
Works all
[…]
he SOCR Supervisor and other designated leadership.
Supports compliance with all applicable FAA, DOT, and TSA directives, security requirements, and company policies and procedures.
Liaises with IT to ensure Allegiant system bugs and issues affecting SOCR desk functions are communicated and tracked.
Performs other duties as assigned.
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.
Essential Services Provider
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs