Technical Account Manager

The posting, as Ambient.ai wrote it

Build a safer world with us, one incident at a time.

Ambient.ai is the category creator and leader in Agentic Physical Security. Powered by Ambient Pulsar, the first reasoning Vision-Language Model purpose-built for physical security, our platform seamlessly integrates with existing security cameras and physical access control systems to unify monitoring, access control, threat assessment, response, and investigations through an always-on reasoning layer that augments security operators with superhuman capabilities. The results: 95% fewer false alarms, investigations 20x faster, and 10x faster response.

The momentum speaks for itself: we doubled new ARR in FY26, and have delivered results for world-class customers including Cisco, ServiceNow, SentinelOne, TikTok, Bayer, and MoMA. That kind of momentum creates an environment where great people thrive, and it shows: we recently ranked #71 out of 500 on the Forbes best startup employers list https://www.forbes.com/lists/americas-best-startup-employers/.

Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is on a fast-paced journey to fulfill our mission: prevent every security incident possible.

Ready to learn more? Connect with us on LinkedIn https://www.linkedin.com/company/ambient-ai/?viewAsMember=true and YouTube https://www.youtube.com/@ambient-ai-inc

About the role

Technical Account Managers at Ambient own the customer success journey from signed contract through full operational adoption for some of the world's largest enterprises. This is a true hybrid role - equal parts customer success and technical account leadership. You're accountable for retention, adoption, and expansion, and you get there by being the trusted bridge between Ambient's AI platform and customers' security, IT, and operations teams.

Day to day, that means guiding customers through deployment and onboarding, translating technical capability into measurable operational outcomes, and keeping momentum going long after go-live. You'll build credibility with both hands-on technical users and executive stakeholders, and you'll be the one driving clarity when priorities or requirements get complicated.

The best people in this role are customer success professionals at heart - relationship-driven, outcome-obsessed, and genuinely invested in customer wins - who also have the technical curiosity to get fluent in a sophisticated, configurable platform. If you enjoy owning the full customer relationship, solving complex problems, and turning enterprise deployments into long-term business outcomes, this role offers significant visibility and ownership.

What you'll do

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
• Lead customers through deployment, onboarding, testing, training, and operational rollout
• Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success c

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Bonus points for

• Experience in enterprise SaaS, security technology, or other operationally complex environments
• Experience in consulting, transformation, or other roles that required structured problem-solving and executive communication

Why join us

• We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible
• We partner with an incredible customer roster of F500 companies, including Adobe, TikTok, Gap and SentinelOne
• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
• We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
• The latest tech and awesome swag will be delivered to your door
• Enjoy a full range of opportunities to connect with your awesome co-workers
• We love to hike https://www.alltrails.com/us/california/redwood-city, are foodies, and love music! Check out our most recent Ambient Spotify Playlist https://open.spotify.com/playlist/2kx8dM5h65Tac5UOo0kuWr?si=cebFZmkHQhKEvnoall2rcQ

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Ambient.ai is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.