Senior Manager, Field Operations and Customer Data Management

The posting, as Amylyx Pharmaceuticals wrote it

Amylyx has an audacious mission to usher in a new era for treating diseases with high unmet needs. Where others see challenges, we see opportunities that we pursue with urgency, rigorous science, and unwavering commitment to the communities we serve. We are a clinical-stage company currently focused on post-bariatric hypoglycemia (PBH), Wolfram syndrome, and amyotrophic lateral sclerosis (ALS).

Our mission is powered by our people. Our core values – be audacious, be curious, be authentic, be engaged, and be accountable – creating a culture of caring. Amylyx has assembled an experienced team ready to take action because the communities we serve have no time to wait. If you share our passion and are determined to tackle some of medicine’s toughest problems, we encourage you to read the opportunity below and apply.

The Opportunity

Reporting to the Director, Field Operations & Data Management, the Senior Manager, Field Operations & Customer Data Management is a hands-on, execution-focused role within Commercial Operations. This position will support the reliable movement and use of customer and field data across the commercial data ecosystem, including CRM, specialty pharmacy, claims, hub, and other third-party data sources. The Senior Manager will work closely with data aggregators, source-data vendors, Information Technology, analytics partners, and field stakeholders to ensure data is delivered accurately, consistently, and on schedule into Amylyx data warehouses and downstream reporting solutions.

This role is highly tactical and detail oriented. The successful candidate will be comfortable working in the data, investigating issues, coordinating fixes, validating outputs, documenting processes, and resolving the daily operational challenges that can affect field execution. The role will also provide substantial support for customer targeting, field force sizing, territory alignment, roster and assignment maintenance, and the evaluation of new commercial data sources.

Responsibilities

• Customer data operations: Support the day-to-day receipt, processing, integration, validation, and availability of customer and commercial data, including CRM, specialty pharmacy, claims, affiliations, customer reference, field activity, and other vendor-supplied datasets.
• Data quality and issue resolution: Monitor recurring data deliveries and warehouse outputs; identify missing, late, incomplete, duplicated, or inconsistent data; conduct root-cause analysis; coordinate corrective actions; and follow issues through resolution.
• Vendor management: Serve as an operational point of contact for data and field operations vendors , including possible data aggregator . Manage delivery calendars, file specifications, data transfer dependencies, service expectations, issue logs, status updates, and follow-up actions.
• Data validation and reconciliation: Perform detailed quality control checks and reconciliations across source files, staging layers, wareho

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compensation for this role, based on market data and internal benchmarks. The final offer may vary depending on a candidate’s experience, skills, and qualifications, as well as considerations of internal equity.

Base salary is one component of Amylyx’s total rewards package. In addition to competitive base pay, eligible employees may receive annual performance-based bonuses and equity awards, providing an opportunity to share in the company’s long-term success. Amylyx also offers a comprehensive benefits package designed to support the health, well-being, and financial security of our employees.

Estimated Pay Range
$162,000 — $182,000 USD

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Amylyx Pharmaceuticals is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Amylyx’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. Accommodations are available for candidates who require them in our selection process. If you need an accommodation, please let your Amylyx Talent Acquisition contact know.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.