Client Marketing Manager

The posting, as Andela wrote it

About Andela

At Andela, we know brilliance is evenly distributed around the world, but opportunity is not. For over 10 years, Andela has connected its customers with top global, remote technical talent from over 135 countries with the majority residing in emerging markets like Africa and Latin America.

As one of the world’s largest talent marketplaces, Andela gives companies greater flexibility to quickly deploy qualified technologists. With talent highly skilled in advanced technologies to support Application Development, Artificial Intelligence, Cloud & DevOps, Data Engineering, and much more, customers experience 33% faster project delivery. The company’s exclusive AI-powered platform, Andela Talent Cloud, is the industry’s only unified platform managing the complete global talent lifecycle and enables customers to fill individual roles or engage fully managed teams up to 66% faster.

Andela is on the precipice of two breakout industry transformations: one in staffing/hiring and the other in software development, both accelerated by generative AI.

Are you exceptional and hungry to work in a scaling business through transformation and growth? Join us and change the world.

JOB SUMMARY

As the Client Marketing Manager, you will own the full scope of programs that deepen relationships with Andela’s clients, amplify the voice of the customer, and surface market intelligence that directly supports commercial growth. You will operate the Client Advisory Board, lead Voice of the Customer and NPS programs, produce a robust bank of case studies and testimonials, and serve as the connective tissue between Andela’s client base and its broader go-to-market strategy.

You will operate as a strategic partner to Sales, Customer Success, and senior leadership — ensuring that the client perspective informs everything from product positioning to growth strategy. This role reports to the VP, Global Head of Marketing.

EXCEPTIONAL LEADERSHIP

As an Andelan, you’ll serve as a role model for the rest of the company — you do not need to manage people to be a leader at Andela! Think about the feedback your peers typically give you — if it usually sounds like the below, we want to hear from you.

• Low ego, low drama: You share credit, take blame. You like being wrong because it means someone else had an even better idea.
• Onedela mentality: You break silos across teams. You put the company and mission first above your team alone.
• Great listener, hungry for feedback: You’re always seeking to improve – our product, our business, yourself. You solicit diverse opinions and deeply listen.
• Owner, not renter: You see a problem, you fix it or find someone who will. The buck stops with you.
• Cultivator: You enrich, you push, you make others grow. It comes from the heart, because you care.

KEY RESPONSIBILITIES

Client Marketing Strategy & Programs

• Own and evolve Andela’s client marketing strategy, developing programs that strengthen client

[…]
g, and submitting compelling nominations to industry awards on behalf of Andela’s clients and in recognition of client partnerships.

• Collaborate with content, PR, and brand teams to bring client stories to life across channels like the website and sales decks to events and social media.

QUALIFICATIONS

Experience

• 7+ years of B2B marketing experience, with at least 3 years in a client marketing, customer marketing, or customer advocacy role.
• Proven experience managing or contributing to a Client Advisory Board or similar executive client engagement program.
• Demonstrated track record of running Voice of the Customer and/or NPS programs with measurable business impact.
• Experience producing client case studies, testimonials, and customer advocacy content at scale.
• Hands-on experience with win/loss analysis programs, including interview design, facilitation, and synthesis.
• Comfortable working cross-functionally with Sales, Customer Success, Product, and senior leadership in a fast-paced environment.
• Prior experience at a high-growth technology or services company strongly preferred; experience in the talent, workforce, or staffing industry is a plus.

Skills & Capabilities

• Exceptional storytelling and written communication skills.
• Strong analytical mindset with the ability to design surveys, interpret data, and present findings clearly to senior stakeholders.
• High emotional intelligence and relationship-building skills — experienced at building trust with executive-level clients.
• Excellent project management and organizational skills, with the ability to run multiple programs simultaneously.
• A proactive, owner mentality — you identify gaps and close them, and you bring others along with you.

LOCATION

• While Andela is a fully remote organization, this role should be based in the US or UK.
• Some travel required for Client Advisory Board events, client visits, and industry conferences.

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