Head of Enablement Experience & Innovation

The posting, as Anthropic wrote it

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Anthropic's sales organization is growing quickly across segments, industries, and geographies, and enablement needs to be reinvented to keep up. We are looking for a Head of Enablement Experience & Innovation to build the next generation of enablement with a Claude-first approach: hyper-personalized for each seller, delivered in the flow of work, and measured by what it changes.

Most sales enablement still runs on courses, content libraries, and one-size-fits-all programs. You will start instead from what Claude makes possible: understanding what sellers need, designing experiences around their role, tenure, and live deals, and bringing the right guidance into the tools where they already work. This is a rare chance to define what enablement looks like when it is built on the product we sell.

This is a leadership role for an innovator with deep expertise in using AI for enablement and a background in user experience design, product management, or workflow design. You have shipped experiences at scale and can show that people used them and performed better. You will start as an individual contributor, set direction, and build a team over time, staying close enough to the field to know when something is not working.

Key responsibilities

Set the vision and roadmap for a Claude-first approach to enablement, deciding what to build, what to retire, and how enablement is designed and delivered

Use Claude to tailor learning to each seller's role, tenure, and live deals

Design workflows that bring guidance to sellers in the tools they already use, at the moment they need it

Lead the learning platform, enablement tools, playbooks, and content hub, using Claude to keep knowledge accurate, current, and easy to find

Run enablement like a product: lead discovery with sellers and sales leaders, work with engineering and design, and test on live deals before scaling

Track adoption and the impact on ramp time, win rate, and attainment, and act on what the data shows

Partner with Sales Leadership, Revenue Operations, Product, Marketing, and the wider Sales Enablement team so that programs, systems, and workflows feel like one experience

Run fast experiments with new Claude capabilities, scale what works, and set clear standards for responsible AI use and data governance in enablement

Minimum qualifications

Deep, hands-on expertise using AI to design and deliver enablement or learning at scale, such as personalized learning, AI coaching, or guidance in daily workflows

Background in user experience design, product management, or workflow design, applied to enablement, learnin
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n our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.