Head of Partner Services Delivery and Success

The posting, as Anthropic wrote it

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As the leader of Partner Services Delivery and Success within Partnerships at Anthropic, you will lead the global field delivery, partner success and partner health teams that make Claude deployments succeed at our customers when our partners build and run them. This is a senior leadership role on the Partnerships leadership team, reporting to the Global Head of Partnerships.

A deployment starts with work the business wants an agent to do: a research process in a bank, claims handling at an insurer, engineering workflows in a retailer. A partner's engineers build it against the customer's own systems and data, evaluate it on real work rather than a demo, and put it live. If it holds, the customer builds the next ten themselves and the partner carries the pattern to the next customer in that industry.

What good means is the same every time, whoever builds it: on time, on track, high quality, high customer satisfaction, and impact the customer can see in their own business. Holding that across thousands of deployments a year, almost none of which your own people build, is the job.

This is a build, and it is a scaling problem. The function is new, the teams are mostly still to be hired, demand is growing far faster than any team can be hired against it, and the way we deploy agents is changing faster than a method written down in advance can keep up with.

What you will own

• Deployment strategy and approached. Bringing the best ways to deploy Claude to our customers through partners: which deployment approaches we back, which partners we build them with, and how both change as the models and the use cases move.
• Field delivery. A global organisation across the Americas and international markets, which you hire, lead and grow. Our own people, in region, alongside the partner's team on live engagements: they run the delivery cadence, hold the work to date and quality, and are the first to know when something is going wrong. Most of the team sits here, and it is accountable for deployments landing on time and on track, to a high quality bar, with high customer satisfaction and impact the customer can see in their own business, against the customer's own deployment plan rather than a partner work order.
• Delivery assurance. The standard a Claude deployment

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n our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.