Senior Financial Operations Analyst

The posting, as Appian wrote it

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Location: McLean/Tysons, VA | Work Model: On-site

Are you an operationally minded professional who excels at maximizing resource utilization, strategic staffing allocation, and driving operational efficiency within an elite consulting ecosystem? Optimize the delivery of enterprise transformations.

ABOUT THE TEAM

Appian Customer Success is obsessed with delivering exceptional customer outcomes and driving high-velocity, mission-critical business impact. This team operates with significant autonomy and direct visibility into executive leadership, owning the financial and operational infrastructure that enables Customer Success to scale impact across enterprise accounts worldwide.

THE OPPORTUNITY

This role exists to bring financial rigor, forecasting precision, and strategic insight to a high-growth environment where your analysis directly influences resource allocation, project profitability, and organizational planning. You will partner with Directors, Project Managers, and VPs to transform complex project data into actionable intelligence that drives both customer outcomes and business performance.

WHAT YOU'LL DO

• Support, advise, and educate Directors, Project Managers, and VPs on project and organizational budgeting, forecasting, and Estimate-at-Completion (EAC) processes.
• Track, report, and analyze program spend against funding and contract values.
• Conduct detailed planning, reporting, and analysis on key Customer Success performance metrics. Provide data-driven recommendations and advisory to supervisors and stakeholders, developing analytical tools as needed.
• Partner with key stakeholders across Customer Success and other departments to manage financial and operational processes for projects and business areas.
• Develop and maintain accurate pipeline forecasts, analyze pipeline trends, and provide insights to improve sales effectiveness and revenue predictability.
• Lead the development of essential financial processes and reporting for Customer Success operations.
• Manage financial reporting and analysis, revenue and profit forecasting, utilization analysis, and other business management tasks.
• Lead and assist with program financial duties, including project labor costing, SOW analysis, bill rate analysis, and FFP percentage of completion revenue recognition.
• Serve as Project Leader/Manager for medium to high-complexity special projects and operational initiatives, handling requirements gathering, stakeholder alignment, schedule management, and reporting.
• Develop and implement best practices o

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elopment opportunities.

• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com .

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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