Director - Sales Operations Americas

The posting, as Axelera AI wrote it

About Us

Axelera AI https://www.axelera.ai is not your regular deep-tech company. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us.

In just five years, we have raised a total of $450 million and have built a world-class team of 250+ employees (including 60+ PhDs with more than 40,000 citations), both remotely from 20 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands.

We have also launched our Metis™ AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million.

Our unwavering commitment to innovation has firmly established us as a global industry pioneer.

Are you up for the challenge?

Position Overview

The Director, Sales Operations – Americas is the operational backbone of Axelera AI's Americas business, owning how product reaches customers, how customers get started, how our CRM stack scales, and how we measure revenue. This leader makes sure the Americas sales team can promise what we can deliver, deliver what we promise, and forecast it accurately.

We're looking for a strategic, analytical, and execution-focused leader with deep experience in B2B hardware or semiconductor go-to-market operations. You will work hand in hand with our Global Operations and Finance teams in Europe, report to the VP of Sales, Americas, partner closely with sales and CST leaders across the Americas, and build the processes and systems that fuel predictable, sustainable growth as we scale.

This is a high-impact role for someone who thrives in fast-growing organizations, is equally comfortable in the weeds of logistics and in the architecture of a CRM, and takes pride in running the business on accurate data.

Key responsibilities

• Lead Americas Operations & Logistics
• Direct product availability in the Americas local warehouse, including inventory planning, replenishment requests, and allocation against the sales pipeline.
• Give the sales team timely, accurate visibility into product availability, lead times, and logistics options so commitments to customers are realistic.
• Manage the logistics needed to get product to customers: shipping, customs and trade compliance coordination, and carrier and 3PL relationships.
• Engage customers directly after sale to communicate order status and product arrival, and resolve delivery issues quickly.
• Maintain deep alignment with the Global Operations team in Europe on supply, build schedules, and fulfilment priorities.
• Partner with Global Finance, Legal, and Operations to set up the entities, tax registrations, and import/export arrangements needed to sell and ship into new countries across the Americas as the business expands.
• Lead Americas Customer Onboarding
• Develop, document, and continuously improve the Am

[…]
re to a range of CRM platforms and integrated sales tools is a bonus.

• Experience building and running customer onboarding or order-to-cash processes alongside finance and operations teams.
• Strong analytical skills with the ability to turn data into clear insights and decisions for executives.
• Excellent communication skills, comfortable engaging customers directly and collaborating across time zones with teams in Europe.
• A builder's mindset: structured, hands-on, and able to drive change in a fast-growing, matrixed organization.
• Bachelor's degree in business, operations, engineering, or a related field; MBA a plus.

Location

This is a remote position based in the US.

Please note that we don't offer visa sponsorship at this time.

What we offer

This is your chance to shape and be part of a dynamic, fast-growing, international organization. We offer an attractive compensation package, including a pension plan, extensive employee insurances and the option to get company shares.

An open culture that supports creativity and continual innovation is awaiting you. Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team.

At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.

Axelera AI may at times work with external parties (such as recruiters, headhunters, or executive search firms) to support both publicly posted and confidential searches. Our hiring process never involves any payment from candidates, and we will never require you to use a particular paid service to be considered for a role. If you have been approached by someone on our behalf and want to confirm it’s legitimate, please contact us directly at careers@axelera.ai.