Sr Technical Program Manager - Adoption and Enablement

The posting, as Axon wrote it

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.

This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. Success requires the ability to teach not only platform functionality, but also the technical concepts that underpin effective deployments, while translating real-world operational use cases into scalable enablement experiences.

The ideal candidate is a strong cross-functional partner with an operational understanding of Axon Fusus, excellent facilitation skills, and the ability to independently deliver training and enablement. This role is critical in helping customers transition smoothly from deployment to sustainment while maximizing product utilization, operational readiness, and long-term outcomes.

What You’ll Do Location : Remote - Scottsdale, AZ, Los Angeles, CA, or San Diego, CA Travel : Approximately 50% Reports to : Sr. Director, RTO SaaS Delivery

Key Responsibilities

Adoption & Enablement Program Ownership

Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.

Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.

Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.

Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.

Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.

Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.

Curriculum and Internal Enablement

Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.

Standardize learning objectives and delivery approaches to ensure consiste
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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com .