Global Logistics Strategist

The posting, as Balsam Brands wrote it

You will report to the Senior Logistics Manager and work closely with the broader Operations team, including supply chain, 3PL partners, and sourcing. Balsam moves a high volume of 40-foot ocean containers annually across multiple global origins. This role is responsible for the ground-level execution that keeps those containers moving on time and at cost — and for building the operational discipline that will support continued growth.

This full-time position is expected to work in a hybrid model, which currently includes Monday, Tuesday and Wednesday in-office.

What you’ll do

Coordinate Specialized Shipment Programs

• Coordinate assigned business-to-business and retail store shipments from initial request through delivery.
• Support shipments that fall outside standard inbound transportation processes, including one-time, expedited, or specialized transportation requests.
• Gather shipment requirements and ensure the appropriate internal teams and logistics partners have the information needed to execute.
• Coordinate communication among suppliers, retail partners, warehouses, third-party logistics providers, and internal stakeholders.
• Maintain clear ownership, status, and next steps for assigned shipments.

Provide Transactional Logistics Support

• Create shipping labels and supporting transportation documents for approved requests.
• Validate shipment instructions, delivery requirements, routing information, and key handoffs.
• Follow up on missing or incomplete information that could prevent shipment execution.
• Maintain organized shipment documentation and records.
• Support administrative logistics activities associated with assigned transportation programs.

Support Pre-Season Planning and Forecasting

• Assist with the collection and consolidation of projected shipment volumes.
• Support container, transportation, and capacity forecasting activities.
• Compare forecasted activity against current shipment and booking information.
• Identify gaps, inconsistencies, or risks in shipment readiness and communicate them to the appropriate owner.
• Support peak-season preparation through data validation, partner coordination, and follow-up.

Coordinate Exception Management

• Monitor assigned shipments for missed milestones, documentation gaps, booking issues, delivery risks, and data discrepancies.
• Coordinate follow-up with the party responsible for resolving each issue.
• Maintain visibility to issue status, ownership, next steps, and expected resolution.
• Escalate exceptions requiring prioritization, commercial decisions, additional capacity, or management intervention.
• Support root-cause identification and recurring process improvements.
• Monitor container free time and last free day (LFD) windows; coordinate drayage pickups and empty returns proactively to minimize detention and demurrage exposure; support the Sr. Logistics Manager in reviewing and disputing charges.
• Track carrier and 3PL performance a

[…]

• Employee Assistance Program (EAP) and other mental health and wellness perks
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
• Paid 5-week sabbatical leave after 10 years of employment
• Annual continuous learning benefit up to $1,000 per person, per fiscal year
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
• Generous team member merchandise discount
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance

The base pay range for this position is: $65,000 to $80,000. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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