Provider Engagement Specialist (Behavioral Health)

The posting, as Bamboo Health wrote it

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!
Summary:
A signed contract is only the start. The real impact happens when providers actually use our network to refer patients to behavioral health care — and when those patients get scheduled quickly.
We're looking for an energetic, motivated Provider Engagement Specialist to own that moment. You'll be the go-to partner for provider offices right after implementation, turning new clients into active referrers. You'll also help us tighten how behavioral health referrals become scheduled appointments on the back end. If you love building relationships, picking up the phone, and seeing your work show up in the numbers, this role is for you.

What You’ll Do

• Own engagement with newly implemented provider sites through on-site visits, phone, email and video, with a heavy focus on the first 90 days after contract signing.
• Lead quick-start trainings and refreshers so referring staff know exactly how and when to send behavioral health referrals to the Bamboo Bridge team.
• Identify champions at each site and keep them engaged with regular check-ins.
• Track referral volume by provider and site; spot low or no-referral sites and act fast to re-engage them.
• Share success stories and usage wins to build momentum across the client's network.
• Map how referrals move from submission to a scheduled behavioral health appointment, and find where they stall.
• Partner with behavioral health providers and scheduling teams to cut handoff delays and missed contacts.
• Help build and document simple, repeatable workflows, scripts and checklists for scheduling.
• Monitor referral-to-appointment time and flag patients who are falling through the cracks.
• Capture provider feedback and friction points and bring them to Client Success, Product and Implementation.
• Keep CRM records, activity logs and engagement reports accurate and current.
• Support account managers with data and insights for client check-ins and business reviews.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).

What Success Looks Like…
In 3 months…

• Learn our behavioral health referral solutions, client contracts and referral workflow.
• Shadow implementations and meet key provider contacts.
• Begin incorporating AI-supported tools into your day-to-day work—

[…]
ing at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.

• Receive competitive compensation including health, dental, vision and other benefits.

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.

We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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