Mass Torts Settlement Operations Manager

The posting, as Barnes & Thornburg LLP wrote it

POSITION SUMMARY

Barnes & Thornburg is seeking a Settlement Operations Manager to join the firm's product liability and mass torts resolution practice. The Settlement Operations Manager works across all of the practice’s resolution programs and is responsible for the systems, protocols, data integrity, and reporting standards for the team.

The Manager is responsible for how settlement work is executed day to day: designing and standardizing intake, tracking, quality assurance, and reporting procedures under the direction of the attorneys managing the matters; serving as a subject matter expert on the team’s case management platform; and translating the practice's needs into requirements for firm technology personnel and outside platform vendors. The role is intended for someone who has worked as a mass torts or settlement paralegal and has since moved beyond individual case and docket support and reporting into coordinating systems, building procedures, and standardizing practices across teams.

This person is expected to know where any piece of information lives on any matter, to understand how each tort's structure and system configuration differ. The Settlement Operations Manager reports to the partners and attorneys overseeing the firm's mass tort settlement matters, and works in a coordinating capacity with the lead paralegals on each settlement team, with responsibility for settlement operations protocols. This is an attorney support role; decisions, oversight, and ownership of the settlements themselves remain with the attorneys managing the matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Settlement Support: Provide high-level technical and administrative support to the attorneys managing the firm's mass tort settlements, including claim and case data management, tracking, reporting, and quality control functions across the settlement lifecycle.
• Cross-Matter Systems Expertise: Serve as the practice's primary subject matter expert on the team’s case management and settlement tracking systems as applied to mass tort resolution. Maintain working knowledge and documentation of how each tort is configured, where configurations diverge, and what the system can and cannot do for each workstream.
• Protocols and Standardization: Design, document, and maintain the intake, data entry, tracking, and reporting protocols used by the settlement teams, at the direction of the attorneys managing the matters. Work with the lead paralegal on each team to standardize practices where possible and to document deliberate variations where standardization is not appropriate.
• Quality Assurance: Administer the quality assurance process for settlement data. Define what is tested, build and run recurring QA and exception reporting, issue findings to the responsible settlement teams, and track remediation through to closure.
• Claims Intake: Lead intake of case and claim information, including coordination with plaintiff's firms on claimant data su

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ronment with minimal exposure to excessive noise, dust, extreme temperatures, or other adverse environmental conditions.

• Must have the ability to work under pressure and manage multiple concurrent workstreams.
• This position requires regular interaction with attorneys, legal staff, firm technology personnel, and outside parties, and may require periodic travel to firm offices to work directly with settlement teams.

The Settlement Operations Manager must be able to perform all essential duties and responsibilities of this position with minimal supervision, satisfactorily and as outlined, with or without reasonable accommodation. Reasonable accommodation requests may be accommodated, absent undue firm hardship.

This job description is intended to describe the general requirements of this position. As such, it is not designed to cover or contain a comprehensive listing of job duties or responsibilities required in this job. Subject to firm needs, duties and responsibilities of this position may change at any time, on a temporary or permanent basis, and with or without notice.

Equal Employment and Opportunity Statement

Barnes & Thornburg is committed to equal employment opportunity in both principle and as a matter of policy. We will recruit, hire, train, promote, compensate and provide benefits to all applicants and employees without regard to ancestry, sex, race, color, ethnicity, national origin, gender, age, religion, religious creed, mental and/or physical disability, medical condition, military and/or veteran’s status, genetic information, marital status, sexual orientation, gender identity and/or expression, or any other basis protected by applicable federal, state and local laws. This policy applies to all recruiting, hiring, promotions, upgrades, layoffs, compensation, benefits, terminations and all other privileges, terms and conditions of employment. The firm complies fully with all federal, state and local equal employment opportunity laws.