Enterprise Customer Success Manager (ECSM)

The posting, as Barntools wrote it

About BarnTools
BarnTools makes smart barn monitoring simple. Our gateways, wireless sensors, and mobile and web applications give swine and poultry operations real-time visibility into the conditions that drive animal health and performance — temperature, humidity, water, power, and feed — and put that information in front of the people responsible for acting on it.
Our customers rely on us for:

• BarnTalk — whole-barn environmental monitoring and alarms, from the Gateway and its sensors to alerts delivered on the BarnTalk mobile app.
• BinTalk Pro and Precision Feed — real-time feed inventory and usage from the bin, for growers and for the integrators managing feed across an entire network.
• Barn360 — biosecurity movement tracking and policy enforcement across a production system, reconciled in real time.

BarnTools was founded by producers who knew firsthand what an unreliable alarm costs a farm. That perspective still guides us: caretakers are there for the animals, not the technology, so we build tools that are practical, dependable, and easy to use. More than 7,000 growers and 10,000 sites across the country now run on BarnTools, supported by over 100,000 active sensors in the field.
We serve individual growers as well as the large enterprise integrators and production systems they work with, deploying across entire networks of barns and bins. Headquartered in Urbandale, Iowa, we are a remote-friendly company built on teamwork and trust, and we are looking for people who want to make an impact in the industry that feeds the world.

About you

• You lead projects that cross teams and hold a date, without formal authority over most of the people doing the work.
• You adjust to the room. A service technician, a feed mill manager, a flock supervisor, a veterinarian, and a VP of Production need the same information delivered five different ways, and you can do all five in a week.
• You are comfortable teaching. Running a training session for a room of operations staff is a normal part of your week.
• You understand your responsibility of being the voice of our Enterprise customers internally. You are the connection between the customer and the BarnTools Product & Engineering team, and you need to be an advocate for changes and new feature requests.
• You learn quickly and go deep — into swine and poultry production, into our hardware and software, and into how a specific integrator actually operates.
• You build the plan. The timeline, the training schedule, the follow-up list, and the status update come from you rather than from someone assigning them to you.
• You practice Compassionate Curiosity: you ask real discovery questions, respectfully challenge, and carry what you learn back to the Product & Engineering departments.
• You use data to drive engagement. You can read adoption and alerting data and know which account needs attention before it asks.
• You write clearly and document decisions, so a colleague can pick up you

[…]
sentation skills, with real comfort delivering consultative recommendations to executives and management teams over video and in person.

• Proven ability to understand complex problems and explain their source simply.
• Technical savvy: you can hold a credible conversation about connectivity, sensors, alerting logic, and an integration without handing every question to engineering.
• Self-starter who manages time and prioritizes competing demands without being sequenced by a manager.
• Comfortable in a remote environment with stable internet and a quiet space.

Preferred

• Background in agriculture — swine or poultry production especially — or a demonstrated willingness to learn the industry to the depth this role requires. Biosecurity awareness is a plus.
• Experience with hardware plus SaaS, where the customer experience includes a physical install and an ongoing subscription.
• Familiarity with HubSpot and modern CS tooling, plus the working stack we use day to day (Slack, Asana, Granola, Guru).
• Certifications in Customer Success and/or Project Management.
• Experience with enterprise integrations or data exchange between platforms.
• Undergraduate degree or an equivalent combination of education and experience, with preference to Ag, Business, or MIS.

What we offer

• A fast-paced environment where your ideas can be acted on quickly. We default to action.
• A seat on the team connecting the world's farms, in an industry that is only now being digitized.
• Work from home (US based) or from our office in Urbandale, Iowa.
• $500 home office reimbursement; we provide the computer.
• Competitive medical, dental, and vision plans.
• Competitive salary and employee bonus pool eligibility.
• Stock options.
• PTO — we do not track vacation days. Take the time you need to balance life and work, coordinating with your team.
• Paid parental leave.
• Paid career development opportunities.
• BarnTools swag.
• Advancement based on results, not politics.