IT & People Operations Support Specialist

The posting, as BBYO wrote it

Status: Full-time, year-round

At BBYO, we’re motivated by our mission, inspiring us to reimagine work to make it fun, flexible, and fulfilling. We are looking for a passionate IT & People Operations Support Specialist to join our team and make a difference. As an IT & People Operations Manager, you’ll play a pivotal role in keeping our staff connected and secure, managing the technology and vendors our teams rely on every day, and running our DC Hub so the people behind BBYO’s programs can focus on creating meaningful experiences for Jewish teens. Alongside your teammates, you’ll connect in a dynamic environment and create a positive impact on teens, our community, and the world.

BBYO runs on a small internal IT team and an outside managed service provider. This role is the person in the middle: the one who decides what gets handled internally, what goes to the vendor, and whether the vendor actually did it. Day to day, that means owning staff access across our systems, keeping the device fleet and license inventory current, running onboarding and off-boarding for a distributed staff, and being the internal point of contact when something breaks. It also means running the DC Hub office, because we’re a small shop and the person who knows the building is the person who knows the badge system.

This is a good fit for someone with real IT operations experience who wants ownership rather than a ticket queue, and who doesn’t mind that 40% of the job is logistics and administration. It’s a bad fit for someone who wants to be purely technical.

Roughly: 60% IT operations, 25% office and facilities, 15% people operations support.

SHAPING THE FUTURE FOR TEENS AND YOURSELF
As an IT & People Operations Manager, a typical day will include:

IT Support and Vendor Management

• Serving as the internal point of contact for staff technology support across Windows and macOS, Microsoft 365, Teams, Zoom, SharePoint, Salesforce, and Airtable.
• Owning the Fresh desk ticketing queue: intake, triage, routing, and deciding what our managed service provider handles and what gets resolved internally.
• Managing the day-to-day relationship with our managed service provider, including scope, response times, and escalation paths, and reviewing monthly ticket metrics to spot patterns that point to a systemic fix.

Access, Onboarding, and Off-boarding

• Owning the end-to-end onboarding and off-boarding process: account provisioning, license assignment, MFA enrollment, device readiness, access removal, and device recovery.
• Administering Salesforce staff accounts and incident report access within least-privilege permissions.
• Maintaining distribution lists, shared mailboxes, Teams membership, and reporting hierarchy as the organization changes, with quarterly audits in partnership with the Talent team and department leads.
• Partnering with Talent on onboarding timelines and device retu

[…]
Your Well-being

• Medical, dental, vision, short- & long-term disability, and 2.5x salary life insurance
• Generous 403b and Roth retirement plan with vested match
• Free access to WellHub, which includes access to gyms, online workouts and wellness apps

Family First Environment

• Teen Involvement Benefit stipend
• Flexibility in bringing child(ren) on business travel
• Generous paid parental leave

Compensation: Salary Range: $70,000–$75,000 annually. This position is also eligible for a bonus incentive.
We also pay for your TSA pre-check, provide a home technology allowance and have pet insurance options!

BE A PART OF A LEGACY…

• that celebrates our rich, century-long history of enhancing the Jewish experience to build a meaningful, teen-led future
• with an inclusive culture where authenticity is celebrated, respect is given, and fun is encouraged
• built on trust and empowerment, offering flexibility in where you work and autonomy in how it gets done

Embracing our past and future, we are excited about our growth and the challenges ahead. Join us and embark on an exciting journey with BBYO. INSPIRING TODAY. BUILDING TOMORROW.

We are committed to enhancing the Jewish experience, valuing diversity, providing equal opportunity, and maintaining an environment free from discrimination or harassment. BBYO is an equal opportunity employer and is committed to the principle of equal employment opportunity by complying with all applicable laws which prohibit discrimination and harassment of any type in the workplace. Thus, BBYO strictly prohibits discrimination or harassment based on race, color, national origin, religion, age, sex, disability, genetic information, sexual orientation, protected veteran status, or any other characteristic protected by law in all terms, conditions, and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, training, wage and salary, benefits, discipline, and termination.