Senior Software Engineer - AI Platform

The posting, as Bigpanda wrote it

Location requirements

Remote based role. Open to candidates in the USA across Mountain, Central, and Eastern time zones.

About the Team
AI Platform is building the foundation for BigPanda's generative AI products for IT Operations: unified data connectors (UDC), secure ingestion and indexing of enterprise data, unified identity and access, and the shared agentic infrastructure behind AI-powered incident response, prevention, automation, knowledge retrieval, and operational intelligence. We are expanding what enterprise IT teams can do with AI, not just making existing workflows slightly faster.
This is an early-stage platform environment inside an established enterprise company. We move quickly, work directly with customers, make pragmatic tradeoffs, and prioritize shipping differentiated customer value over the perfect process. Engineers on this team are expected to operate with extreme ownership, high urgency, and a strong bias for action.
The ideal candidate is a strong product-minded software engineer with hands-on AI experience, but less traditional paths are welcome. We care most about agency, judgment, output, speed, customer empathy, technical depth, and the ability to turn ambiguity into a valuable product for our customers.
Today, the AI Platform team operates across data ingestion and synchronization, enterprise integrations, vector database indexing, APIs, authentication and RBAC, workflow orchestration, agentic infrastructure, and direct customer collaboration.

What You'll Do
As a Senior Software Engineer on AI Platform, you will design, build, and ship the platform capabilities that power AI across BigPanda's products. You will own meaningful features end to end: understand the customer problem, shape the solution, make technical decisions, build the system, validate it hands-on, launch it, respond to issues, and iterate quickly.
You will work on systems involving data ingestion and synchronization, enterprise integrations, LLMs, agents, RAG, knowledge graphs, vector databases, workflow orchestration, automation, web applications, APIs, authentication and RBAC, and operational data pipelines.
You will be expected to maximize velocity and output without becoming reckless. The team values engineers who take problems head-on, unblock themselves, communicate clearly, and push through ambiguity rather than waiting for perfect requirements or ideal conditions. You will also be expected to share best practices and contribute where you see opportunities to enhance how the team as a whole operates to meet our goals.
While the role is centered on engineering execution, our core operating philosophy prioritizes complete product success above all else. Every team member meets with and builds relationships with customers, develops their own ideas, and shares ownership of our strategic roadmap, actively shaping what we ought to construct and driving technical choices that directly influence the customer experience across the BigPanda plat
[…]
ment

• Unlimited PTO
• Twelve (12) paid holidays throughout the year
• Comprehensive health benefits
• #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• Dog friendly office
• Lunches provided in office
• Flexible work environment along with a work-from-home stipend to support remote work arrangements
• Values-based culture

Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $187,000 - $220,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.