Manager, Customer Support

The posting, as Boostlingo wrote it

About Us

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven company at the intersection of language access and AI innovation. Our team operates with urgency, operates with heart, and holds the bar high — for each other and for the people we serve.

What It Means To Be a Boostie

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:

• Positive Vibes : Bring positive energy and a solutions-oriented mindset to every interaction. High performance isn’t just about outputs — it’s about showing up with intentionality, resilience, and the belief that obstacles are problems worth solving.
• Drive Change : Stay curious, challenge assumptions, adapt quickly, and take action even when the path isn’t perfectly clear. Be proactive rather than reactive — and lean into AI as a force multiplier.
• Be Bold, Stay Humble : Growth lives in the tension between confidence and humility — be willing to stretch beyond what’s comfortable, own your development, and invest in the potential of the people around you. Every voice matters, and no one person is bigger than the team.
• Be Inclusive : Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Inclusive teams collaborate better — bring your full self, invest in others, and build the psychological safety that makes shared impact possible.

Why This Role Matters

As a language technology platform, Boostlingo sits at the intersection of our clients and critical language access. Support sees every part of that lifecycle: a call that didn't connect, a scheduler troubleshooting a breakdown in their unique workflow, a pivotal integration breaking down. Resolving those issues quickly and completely builds trust with clients, and ensures language access in those pivotal situations. These interactions don’t happen in a vacuum. Strong process is the underpinning that ensures proper execution in the moment. This role partners with other members of the support leadership team to define and iterate on those processes, while managing their team to execute to them. They work cross-functionally at the intersection of the technical product and customer lifecycle as advocate and builder.

The Opportunity

You'll join Boostlingo's support leadership team, alongside a peer Manager and our Technical Support Operations Lead, who drives help-desk platform and automation work. You'll manage a team of 3 to 7 technical support specialists, part of a distrib
[…]
tify commercial opportunity but you don't own renewals or revenue.

• Not the help-desk platform owner. Intercom administration and automation sit with the Technical Support Operations Lead.

Minimum Qualifications

• 3+ years leading a team that resolves customer or end-user technical issues (customer support, technical support, or IT service desk)
• 2+ year as a direct people manager: hiring, 1:1s, and performance conversations.
• Experience running escalations directly with client stakeholders, including senior contacts.

Preferred Qualifications

• Managing a distributed or multi-time-zone team, including teams through BPO partners
• Enterprise healthcare experience, especially supporting integrations or healthcare-specific workflows
• Running quarterly reviews and managing to strategic OKRs
• Working knowledge of Twilio, SIP, WebRTC, or similar communications technology
• Hands-on experience with APIs, SQL, or light coding, and the curiosity to draft an automation with an AI assistant
• Experience with Intercom, and with using AI in support workflows with quality as the bar

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

At Boostlingo, you'll join a team that's bold enough to lead the language technology industry into an AI-first future — with the culture, values, and recognition to back it up. We offer:

• A values and mission-based ethos that drives our Finance strategy
• Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
• Hybrid/Remote working arrangements
• Robust benefits offerings, including 401(k) plan with match!
• Flexible PTO

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Agencies Please, C2C candidates will not be utilized at this time.

NO Relocation or Sponsorship are being offered for this position.