AI Architect

The posting, as Braze wrote it

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

As an AI Architect, you will accelerate adoption of BrazeAI capabilities and services by working directly with customers at critical moments to identify and prioritize use cases and activate their first AI and agentic use cases.

Since 2025, Braze has launched a suite of Agentic AI products, including Decisioning Studio, Agent Console, Operator, and MCP capabilities. Every Braze customer is on their own AI transformation journey, with many marketers needing additional support to better understand the best application of these capabilities for their unique needs. The AI Architects will meet these customers where they are at to educate and advise so they get the best return on their AI investments with Braze. This includes running workshops, diagnostics, and accelerators to take marketers through ideation, prototyping, and launch of their first BrazeAI agents.

You will work collaboratively and build trusted relationships with technical and non-technical stakeholders, leading with curiosity and inspiring others to evolve their marketing strategies with AI. The role is consultative: you pair deep Braze core knowledge (Canvas, Catalogs, Content Blocks, Liquid, data ingestion) with understanding marketing strategies and effective applications of BrazeAI.

The role requires travel, up to 25% at peak times, and is based in New York supporting our AMER region.

ACTIVITIES

• Lead customer engagements focused on driving adoption, for example:
• BrazeAI Workshops: marketers leave with one or two agents built or prototyped and a way to measure their impact
• AI Accelerators a 2–6 week engagement with a named objective and weekly working sessions, guiding the customer from use case ideation to the launch and initial impact reporting of the new strategy
• AI Diagnostics: assess a customer's messaging program, data, and current BrazeAI use, benchmark their maturity, and deliver 3–5 prioritiz

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ecisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

• To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
• To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com .

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page .

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here .

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.