Sales Operations Lead

The posting, as Braze wrote it

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As a Sales Operations Lead, you will be the operational and analytical partner to our Global Account Management and AI Sales leadership team, owning the planning, process, and data foundations that drive expansion at scale. This role blends hands-on execution with a strategic lens: you’ll keep today’s data and processes running, while shaping how we scale them and build the team to support continued growth.

Territory, Quota & Capacity Planning

• Own the annual territory and account-assignment process for Global AM and AI Sales, ensuring accuracy and equitability, and recommend structures that drive focus while giving reps a realistic path to attainment
• Collaborate with regional Sales Ops leaders to align on coverage and rules of engagement between Account Management, AI Sales, and Account Executives, including account assignment, crediting, and handoffs
• Build capacity models that translate growth targets into global headcount, coverage, and quota scenarios, and partner with Finance and Sales Leadership on quota and comp plan inputs

Scaling Our Processes

• Run the operating cadence and turn tribal-knowledge processes into ones that are documented and repeatable
• Lead cross-functional initiatives from scoping to adoption to evolve our sales processes, identifying bottlenecks before they slow down the business

Data & Reporting Infrastructure

• Define the metrics framework and reporting for Global AM and AI Sales that give leadership real time visibility into performance
• Analyze sales data, KPIs, and trends to surface insights and provide recommendations to leaders on where to focus
• Partner with Sales Leadership on forecasting cadences and own forecast data quality and accuracy

AI-Driven Process Improvement

• Collaborate with Sales Ops leaders to drive the AI strategy for Sales Ops, identifying and prioritizing opportunities to use AI to automate manual workflows

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ecisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

• To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
• To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com .

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page .

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here .

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.