Senior Sales Operations Analyst

The posting, as Braze wrote it

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

What You'll Do

As a Senior Sales Operations Analyst, you will be a key partner to our AMER sales leadership team to help support long-term growth. This role blends hands-on execution with a strategic lens. You will be responsible for maintaining the data and processes the region runs on today, while bringing data-driven recommendations to the table on how we should scale our processes and build the team to support continued growth.

Territory, Quota & Capacity Planning

• Lead our annual territory carve for AMER, getting into the weeds of the underlying data to ensure accuracy and equitability, and bringing clear, data-driven recommendations on how we should structure territories to drive focus while giving reps a realistic path to hit their targets.
• Build capacity models that translate growth targets into recommended headcount, territory coverage, and quota scenarios for leadership to evaluate.

Scaling Our Processes

• Bring data-driven recommendations for how our sales processes need to evolve as the region and company grow, identifying bottlenecks before they slow the business down.
• Partner with our Business Systems team to scope and prioritize Salesforce flows and automations.
• Continuously evaluate where manual, one-off, or tribal-knowledge processes need to become documented and repeatable.

Data & Reporting Infrastructure

• Design dashboards (Tableau, Looker, Salesforce, Clari) that give leadership real time visibility into performance.
• Analyze sales data, KPIs, and trends to surface insights on what is working and what isn’t, and provide recommendations on where leaders should focus their attention.
• Partner with Sales Leadership on forecasting cadences and keep forecast data clean, current, and trustworthy.

AI-Driven Process Improvement

• Identify opportunities to use AI tools to automate manual Sales Ops workflows, such as data analysis and process improvement.
• Desi

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ecisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

• To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
• To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com .

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page .

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here .

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.