SAP Technical Writer - Instructional Design

The posting, as C5MI Insight wrote it

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.

We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.

Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.

Position Summary

The SAP Technical Writer & Instructional Designer develops clear, engaging, and effective learning materials that support SAP training and enablement for C5MI clients. Working under the guidance of an experienced instructional developer, this position partners with subject matter experts and technical teams to translate SAP business processes and system procedures into accessible content. The Technical Writer applies established instructional design methods, documentation standards, and authoring tools to produce user guides, job aids, and training materials for diverse audiences.

Essential Functions & Responsibilities

Collaborates with subject matter experts (SMEs) to gather information and document requirements for instructional solutions.

Communicates with team members and stakeholders to clarify technical concepts and confirm accuracy and understanding of content.

Assists in developing training content, including user guides, job aids, quick reference cards, and presentation materials, that aligns with learning objectives and meets the needs of diverse audiences.

Documents SAP business processes, workflows, user actions, and system procedures using established templates and standards.

Captures and incorporates visual elements such as screenshots, diagrams, and process flows to enhance learning materials.

Participates in the design of interactive instructional activities and exercises that engage new SAP users.

Follows established style guides, version control practices, and review cycles; submits drafts for review by the lead instructional developer.

Evaluates and updates documentation and training materials based on user feedback, system changes, and effectiveness reviews.

Supports the preparation and logistics of training sessions, including materials, training environments, and attendee resources, as directed.

Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security po
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is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team’s true potential.

• Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS.
• GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win!
• Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development.

How to Apply

To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.

If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email here or speak with your recruiter.

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.