Product Manager, Core Integrations & API

The posting, as CallRail wrote it

The Position

CallRail is looking for a Product Manager to join our team that supports our core integrations, public API and webhooks products .

This is a build role. You’ll ship net-new integrations with platforms our customers depend on — automotive and healthcare tools, scheduling systems, workflow platforms like Zapier — and you’ll deepen the ones we already have. You’ll also own the shared service and framework those integrations run on, and the developer-facing API and webhook surface that thousands of customers and partners build on top of.

The other half of the job is keeping the ecosystem healthy. Integrations break in ways ad campaigns don’t, and you’ll be the person who decides what gets fixed first. That means working shoulder to shoulder with Support, Sales, and Marketing — they hear about problems before dashboards do, they know which integration is blocking a deal, and they need you to tell them what’s coming and when.

This role suits a hands-on, technically fluent PM who wants to ship real integrations, cares about customer product experience, and works in an environment where AI is a daily tool rather than a talking point.

What You'll Do

Build and deepen integrations

• Ship net-new core integrations — new verticals like automotive and healthcare, scheduling and workflow platforms, and the partners our roadmap calls for next.
• Deepen existing integrations past MVP: fill functional gaps, expand data coverage, and make the ones customers already rely on genuinely good.
• Own the shared service and framework every integration inherits — data sync, authentication, error handling, and retries — and the tooling that makes the next integration cheaper to build than the last.
• Own the integrations UI and library: how customers discover, connect, configure, and troubleshoot what we’ve built.

Own the API and webhooks

• Own CallRail’s public API and webhooks as a product, not a byproduct: new capabilities, versioning strategy, deprecation paths, and the developer experience around them.
• Drive parity between our API and webhooks so developers get consistent data and behavior regardless of how they consume it.
• Own API documentation, the developer dashboard, and the administration and billing experience for API access.
• Define and monitor the health metrics developers actually feel — latency, error rates, rate-limit behavior, webhook delivery reliability — and act on them.

Prioritize and triage

• Own the integrations bug queue. Triage incoming issues, and make the reliability work that keeps the ecosystem healthy visible and scheduled rather than invisible and endless.
• Make the call on sequencing net-new work against fixes and migrations, and be able to explain that call to anyone who asks.
• Close the loop with Support — build the intake path that turns ticket patterns into prioritized work, and give them the answers and workarounds they need in the meantime.
• Keep Sales and Marketing ahead of the roadmap: wha

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t enthusiasm about them.

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

Learn more: https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.

*** This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.

Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.