Senior Product Manager, Integrations (Ad Platforms / CRM)

The posting, as CallRail wrote it

The Position

CallRail is looking for a Senior Product Manager to own one of our most important integration domains — either our ad platform integrations (Google Ads, Microsoft Advertising, Meta) or our CRM integrations (Salesforce, HubSpot, and the vertical systems our customers run their businesses on).

These integrations are where CallRail's data becomes real value for customers: closing the loop between a phone call and the ad that drove it, or pushing conversation intelligence into the system a sales team actually works in. You'll lead the strategy for your domain and own that surface end to end, and partner with the other integrations PM on the shared patterns — data sync, authentication, webhooks, and third-party APIs — so the portfolio stays coherent.

Your integrations are also the foundation other teams build on — including Voice Assist , where what our AI agents can do for a customer depends directly on what your integrations can read and write.

We're looking for someone who is genuinely AI-fluent — both in how they work and in what they build. The integration landscape is changing fast: platforms are exposing agent-accessible interfaces, customers expect setup and mapping to be intelligent rather than manual, and the PMs who move fastest are the ones using AI as a daily tool rather than a talking point. You don't need to be an ML engineer. You do need to reach for AI first and have opinions about where it helps and where it doesn't.

This role suits a self-motivated PM who thrives at both setting product direction and rolling up their sleeves to deliver results with engineering.

What You'll Do

Own your integration domain

• Define and own some of our largest core integrations, aligning them with business goals, customer needs, and strategic partnerships.
• Take the integrations customers already depend on past MVP — fill functional gaps, expand data coverage, and make them genuinely good rather than merely connected.
• Own how customers experience your domain: how they discover, connect, configure, and troubleshoot the integrations you're responsible for.
• Lead discovery with customers, partners, and internal teams to validate problems before scoping solutions.

Lead the strategy

• Lead the product strategy for your integration domain — synthesizing input from Partnerships, business strategy, and customer signal into a clear point of view, and driving alignment on it across the org.
• Partner with the other integrations PM on the shared design patterns every integration inherits — data sync, authentication, webhooks, and third-party APIs — and make sure the next integration is cheaper to build than the last.
• Stay current with partner platform roadmaps and the shifting privacy and measurement landscape, and bring a point of view on what it means for our customers.

Bring AI into the product

• Identify where AI meaningfully improves the integration experience — intelligent field mapping, automated setup and diagnostic

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t enthusiasm about them.

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

Learn more: https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.

*** This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.

Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.