Director of Strategy & Operations

The posting, as Candid wrote it

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading technology. We empower general dentists with everything they need to make great clear aligner care predictable, efficient, and profitable for their practices—and accessible and affordable for their patients.

We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you.

About the Role

We are looking for a Director of Strategy & Operations to help define and build Candid’s next generation of growth.

You will own the strategy and 0-to-1 execution behind new products, businesses, and markets. You’ll identify where Candid should expand beyond our core clear aligner business, determine which opportunities are worth pursuing, and turn the highest-potential ideas into scalable businesses.

This is a builder role. You’ll move from identifying an opportunity to developing the strategy and business case, defining the product and operating model, and ultimately bringing it to market. You’ll work across the organization to turn ideas into real products and businesses.

You’ll also own Candid’s international expansion strategy, identifying and evaluating new markets and leading the work required to successfully enter and scale them.

You will report directly to the Chief Strategy Officer, lead the Strategy & Operations team, and work closely with leaders across Commercial, Product, Clinical, Operations, Finance, and Technology.

This is a remote role. We are open to candidates located in the United States.

What You’ll Do

• Own new product strategy. Identify opportunities to expand Candid’s offering, understand customer needs and market dynamics, and determine where we should invest across new products, services, and verticals.
• Build new products and verticals from 0 to 1 . Take the highest-potential opportunities from idea to launch, owning the strategy, business case, operating model, go-to-market approach, and early execution required to prove and scale the opportunity.
• Lead international expansion. Determine where and how Candid should expand geographically, evaluate market attractiveness and entry strategies, and lead the cross-functional work required to enter new markets.
• Partner with our commercial teams. Work closely with Sales and other customer-facing teams to identify unmet needs, test new ideas, and turn opportunities from the field into scalable offerings.
• Drive Candid’s use of AI. Identify and lead opportunities to use AI and emerging technologies to create new capabilities, accelerate new initiatives, and meaningfully change how we operate.
• Lead cross-functional execution. Bring together teams across Candid to turn new ideas into reality, creating alignment, solving problems, and driving initiatives from concept through launch.

What You’ll Need

• 8+ years of experience in strategy, management consu

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Some insight into our culture that leaves an impression:

• Care Deeply - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more.
• Drive Results - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes.
• Commit to Growth - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement.
• Embrace Candor - To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate.
• Work as One - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success.

EEOC

Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about.

We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.