Lead Workforce Development Specialist

The posting, as Career Team wrote it

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Job title: Workforce Development Specialist - Lead
Reports To: Business Services Manager
Location: North Central Texas
Employment Type: Full-Time Exempt Employee

The Workforce Development Specialist Lead (ES) provides day-to-day operational leadership and guidance for Workforce Development Specialists delivering Employer Services under the Wagner-Peyser Act. This role serves as the primary point of contact for center staff, supports service delivery excellence, monitors performance and compliance, coordinates workflow, and assists management in ensuring quality workforce services to employers and job seekers.

The Lead role is responsible for fostering a collaborative team environment, promoting operational consistency, providing coaching and training, and supporting achievement of workforce performance goals while maintaining direct service responsibilities as needed.

Essential Duties and Responsibilities

Leadership and Operational Support

• Serve as the primary point of contact for Workforce Development Specialists within the workforce center.
• Coordinate daily workforce development activities to ensure efficient and effective delivery of services.
• Monitor workflow and staff coverage to ensure customer service needs are met.
• Provide guidance, coaching, and support to staff regarding policies, procedures, systems, and service delivery.
• Assist management with onboarding and training new employees.
• Reinforce expectations related to performance measures, compliance, documentation, and customer service standards.
• Monitor staff adherence to operational procedures and identify opportunities for improvement.
• Resolve routine operational issues and customer concerns promptly and professionally.
• Escalate complex customer, employer, staff, or compliance issues to leadership as appropriate.
• Lead team meetings, huddles, and information-sharing activities as assigned.
• Support implementation of workforce initiatives, special projects, and new program requirements.
• Serve as a backup resource for staff and provide technical assistance in Work In Texas and related systems.

Employer Services Responsibilities

In addition to leadership responsibilities, perform Workforce Development Specialist duties, including:

• Establish and maintain professional business relationships with employers and industry partners.
• Conduct outreach to employers to identify hiring needs

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al patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.