Quality Assurance Supervisor (Workforce Compliance)

The posting, as Career Team wrote it

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Quality Assurance Supervisor

REPORTS TO: Quality Assurance Manager

LOCATION: Remote

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

SALARY: $60,000-$70,000

Career Team is looking to hire a Quality Assurance Supervisor who will be responsible for conducting case file reviews, monitoring data integrity, reviewing and approving payments, and ensuring program compliance with contract requirements. This role identifies deficiencies, supports corrective action, and contributes to a culture of continuous improvement. Work is performed under the supervision of the Quality Assurance Manager.

Your Impact on Career Team's Success

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
• Monitor data entered into State Systems and other participant management systems for accuracy and timeliness
• Identify deficiencies and trends, document findings, and recommend corrective action
• Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs
• Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff
• Ability to maintain and update multiple spreadsheets and reporting tools daily
• Monitor quality assurance reports and dashboards and alert Quality Assurance Manager of any discrepancies
• Assist with preparation for and response to program monitoring and audits
• Support the development and continuous improvement of policies, procedures, and quality management practices
• Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff
• Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates
• Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation before requests are submitted to management
• Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment
• Identify any missing information, duplicate entries, or mathematical discrepancies. Collaborate with internal teams (operations, project managers, fiscal) to quickly resolve variances
• Maintain a high level of accuracy and confidentiality in handling participant information
• Approach each day and

[…]
al patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.