Underwriting Manager

The posting, as Cascade Financial Services wrote it

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade

Serve the American Dream Through Attainable Home Ownership.

Position Overview

The Agency Underwriting Manager is responsible for leading the day-to-day operations, performance, and strategic development of the Agency Underwriting Department. This role oversees underwriting quality, productivity, service levels, staffing capacity, and operational efficiency while ensuring compliance with agency guidelines, applicable federal and state regulations, and company credit policies.

The Agency Underwriting Manager establishes departmental goals, key performance indicators (KPIs), and operational benchmarks to drive consistent results, maintain service-level expectations, and support overall business objectives. This position monitors underwriting production, turnaround times, quality trends, workflow distribution, and staffing capacity to identify opportunities for improvement and ensure resources are aligned with business demand.

In addition to managing department performance, the Agency Underwriting Manager is responsible for coaching and developing underwriting staff, strengthening technical expertise, establishing consistent underwriting practices, and fostering a culture of accountability, collaboration, and continuous improvement. This role partners with senior leadership and cross-functional departments to develop strategies, manage departmental expenses, support budgeting and forecasting, and implement innovative solutions that improve productivity, quality, and the overall underwriting process.

Key Responsibilities

Department Leadership and Performance Management

• Lead and manage the daily operations of the Agency Underwriting Department to achieve established production, quality, turnaround time, and service-level objectives.
• Establish, communicate, and monitor departmental goals, performance expectations, and measurable KPIs aligned with company objectives through regularly scheduled meetings
• Monitor underwriting productivity, volume, aging pipelines, turnaround times, quality results, escalation trends, and service-level performance to ensure operational targets are consistently met.
• Develop and maintain departmental performance reports and dashboards to provide visibility into production trends, staffing capacity, workflow balance, and areas requiring management attention.
• Analyze performance results, identify gaps against established targets, and implement corrective action plans to improve outcomes.
• Provide regular reporting and performance updates to senior leadership, including key trends, operational risks, resource needs, and recommended solutions.
• Promote a culture of ownership, accountability, continuous improvement, and consistent execution across the department.

KPI Management, Budgeting, and Capacity Planning

• Establish and monitor performance drivers that influence d

[…]
h business demand.

• Budget and cost management: Performance against approved departmental budgets, staffing assumptions, and operational expense targets.
• Employee development: Improvement in employee proficiency, performance, engagement, and readiness for increased responsibility.
• Process improvement and innovation: Successful implementation of initiatives that improve efficiency, reduce rework, strengthen controls, or increase operational capacity.
• Reporting and accountability: Timely, accurate performance reporting and proactive communication of risks, trends, and improvement opportunities.
• Success Staff: Successful implementation of using off-shore personnel to increase efficiency and implement business goals

The Agency Underwriting Manager is expected to use these measures to guide departmental decisions, establish improvement priorities, and ensure the department consistently delivers high-quality underwriting services in support of the company's strategic and operational goals.
About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S . Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.