Resident Services Specialist

The posting, as Catholic Charities wrote it

#RSC-034 Resident Services Specialist (Francis + Clare)

Department: Family & Community Services
Employment Type: Part Time (16hrs/wk.); Non-exempt
Reports to: Permanent Supportive Housing Manager
Location: SE Portland
Compensation: $20.05 - $22.28 per hour

AGENCY OVERVIEW

Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities is the official domestic relief agency of the Archdiocese of Portland in Oregon.

POSITION SUMMARY

Catholic Charities of Oregon (CCO) provides culturally responsive resident services at affordable housing complexes across Oregon. The Francis + Clare Resident Services Specialist (RSS) is a part of CCO’s resident services team and will be responsible for greeting residents and building visitors and directing them to the appropriate staff. They will assist with preparing for and hosting event programming, setting up and staffing food pantries, and distributing communications to residents about service updates. The Resident Services Specialist will collaborate with on-site services staff to ensure equitable support for all residents, assisting the Skills Trainer and Community Engagement specialist in on and offsite programs, leading Friday community meals, and providing space for residents to engage with staff. This position will operate with staff overlap as well as some independent hours in the building with on-call support.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Greet residents and building visitors and direct as needed to the appropriate staff.
• Foster and promote positive relationships with residents; act as an approachable and engaging on-site presence while maintaining appropriate work boundaries.
• Answer resident inquiries and provide information and updates to staff.
• Assist in connecting with residents who have oversized packages delivered to the office.
• Assist residents in completing forms such as maintenance requests, space agreements, and resident reports.
• Maintain a log of events such as resident interactions, coordination for follow ups with other on-site staff, and other relevant events that occur in the community such as incident reporting. Document according to CCO standards, and follow up with property management and/or case management staff, and notify supervisor promptly.
• Assist new residents with move in and orientation to our programming.
• Support with planning/hosting/leading events such as groups and the weekly community meal, assist with any community programming occurring in the building, encouraging resident engagement and event planning.
• Set up and contribute to staffing recurring weekly food pantry, maintaining cleaning schedule for the pantry space during the week.
• Collaborate with the Skills Trainer and Community Engagement Specialist for even

[…]
poverty and injustice.

• Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
• Excellent written and oral communication skills.
• Willingness to learn new skills and take on new responsibilities.
• Strong analytical and strategic problem-solving skills.
• Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast-paced work environment.
• Demonstrated competency working with people from diverse cultures. Ability to assess and treat clients in a culturally competent manner.
• Ability to work a flexible schedule, which could include some evenings and weekends.
• Ability to lift 40 lbs.
• Travel between sites in Portland required. Must have driver’s license, access to vehicle and ability to obtain automobile insurance at levels required by agency.

COMPENSATION AND BENEFITS

Compensation is commensurate with experience.

• 403(b) retirement plan
• Free parking
• Catholic Charities of Oregon employees may qualify for the Public Service Loan Forgiveness government-sponsored education loan repayment program.
• Please note these benefits are subject to change.

BACKGROUND AND MVR SCREENING

Satisfactory results from pre-employment criminal and civil background screening required. Motor vehicle records (MVR) review required as needed.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Catholic Charities of Oregon is dedicated to promoting diversity, multiculturalism, and inclusion across our agency. Catholic Charities of Oregon recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, gender identity, sexual orientation, genetic information, equal pay, disability, age, veteran status, and other protected status as required by applicable law. Applicants and employees need not be Catholic.