Sr. Account Manager

The posting, as Centerfield wrote it

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com http://Business.com and BroadbandNow.com http://BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

ROLE OVERVIEW...

The Senior Account Manager, Client Success independently owns and grows a portfolio of client partnerships across varying sizes and levels of complexity within Centerfield’s Home Services division, including larger or more strategically complex accounts. This role serves as the primary client contact and internal account resource, building trusted relationships, understanding performance drivers, and proactively identifying opportunities to strengthen and expand each partnership.

Senior Account Managers are expected to demonstrate a high degree of autonomy, strategic thinking, and accountability in managing their accounts, leading client communication, and coordinating internal teams to move initiatives forward. They maintain a comprehensive understanding of their programs, reporting processes, and outstanding priorities, proactively navigating complex challenges and engaging the Client Success Leadership Team for strategic alignment, significant escalations, or additional support as needed.

CORE RESPONSIBILITIES...

• Own the day-to-day management, performance, and growth of an assigned portfolio of client accounts, including more complex or strategically significant partnerships, serving as the primary client contact and central point of coordination for internal teams.
• Develop a comprehensive understanding of each client's business, objectives, and programs, proactively identifying and prioritizing opportunities to optimize performance, improve operational efficiency, and strengthen overall account health.
• Identify, develop, and pitch incremental growth opportunities, including cross-selling and upselling Centerfield products and services, expanding existing programs, and introducing new solutions aligned with client needs and long-term partnership objectives.
• Drive achievement of annual account revenue targets through proactive account management, strategic growth initiatives, and effective development and execution of client-specific business plans.
• Build and maintain trusted relationships across client stakeholders, including senior-level contacts, developing a deep understanding of their business, priorities, and partnership objectives.
• Maintain a comprehensive understanding of account activity across Media, Sales, Product,

[…]
ure & unprecedented team spirit (featured in LA Business Journal & Built In LA)

• Fully stocked kitchens with snacks & drinks
• Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)
• Free onsite gym + locker rooms
• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
• Monthly team outings (ball games, casino night, hikes, etc.)
• Career growth – we enjoy promoting from within!

#LI-Hybrid

#LI-CC1

AI & Interview Policy

At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.

Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.

The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.

To learn more, visit us Here https://www.centerfield.com/about/.

Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.