Multisite Property Manager

The posting, as Chapman Management Group wrote it

About Chapman Management Group

Chapman Management Group offers a premiere experience unlike any other for both residents and property owners in the Washington D.C. and surrounding areas. With a commitment to elevating the industry standard and advancing local communities, Chapman Management provides unmatched responsiveness while staying at the forefront of technology and advancements in property management services.

This is a Multisite Property Manager position. The properties are located in Alexandria, VA and Washington, DC . The Property Manager is accountable for all community operations and includes assisting the Senior Property Manager at other sites. The Property Manager MUST be English/Spanish bi-lingual . The purpose of the Property Manager is to effectively manage and coordinate persons, activities, and available resources to accomplish community objectives as set forth by the Supervisor and Property Owner. These objectives will include maximizing occupancy levels and community values.

Personnel

The Property Manager is responsible for providing leadership and direction to Associates at assigned properties. This includes mentoring of Associates and ensuring staff support of the corporate mission and understanding roles in achieving established goals. The Property Manager advocates on behalf of Associates to enhance individual performance, as well as provide excellent customer service to residents.

• Assumes primary responsibility for preliminary interviewing, making recommendation to Supervisor in selection of Associates, hiring, supervision and training of on-site personnel and being responsible for all work the staff completes.
• Complete annual performance reviews and makes recommendations for salary increases, Counsels underperforming associates and provides critical feedback to improve performance.
• Effectively motivate through positive reinforcement, setting an example and taking corrective measures to ensure outstanding performance of all staff members.
• Ensures efficiency of staff through ongoing training, instruction, counseling, and leadership.
• Plan weekly/daily office staff schedules and assignments.
• Coordinate maintenance schedule and assignments with Maintenance Superintendent.
• Administer action plans consistently, and on a timely basis with performance issues. Document appropriately, communicate situation to Supervisor and Human Resources, and terminate properly and upon approval from Supervisor.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
• Train the Assistant Manager & Leasing Agent to assume all managerial duties in the event of the Manager’s absence. Train other staff members to operate basic functions in the management office.

Communication

The Property Manager must be an effective communicator with the client, supervisor, associates, co-workers, residents,
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• Knowledge of OSHA laws and regulations;
• Participate in training in order to comply with new or existing laws;
• Be able to work evenings and weekends, in order to meet deadlines;
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community;
• Comply with expectations as demonstrated in the Employee Handbook;
• Successfully pass a drug test.

Core Values

To achieve success Associates must embrace certain core principles and values.

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive

Requirements

• High School Diploma or equivalent;
• Bachelors degree preferred;
• Certifications in the following: Housing Credit Certified Professional, Certified Occupancy Specialist, Specialist in Housing Credit Management, Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred;
• 2 or more years experience in multi-family property management, including direct supervision of others;
• Proven Marketing and Leasing experience
• Experience with affordable housing preferred;
• Proficiency in Microsoft Office, including Word, Excel, and Outlook;
• Proficiency in Entrata preferred;
• Excellent customer service skills;
• Ability to perform in a busy, changing, multi-tasking work environment;
• Requires ability to physically inspect property (or properties) and individual units;
• Requires ability to read, write speak, and comprehend the English and Spanish languages;
• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties, on-call emergencies, training, etc.).

Additional Requirements

• Attendance is an imperative job function;
• Employees must fulfil the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.