Manager, Internal Communications

The posting, as Charles River Associates wrote it

About Charles River Associates

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns.

Position Overview

Reporting to the Chief Marketing Officer and dotted line to Chief Human Resources Officer, the Manager, Internal Communications will establish and lead a centralized internal communications function that informs, aligns, and engages employees across the firm.

This role will define and own the firm’s internal narrative, ensuring consistent messaging, clear prioritization of initiatives, and disciplined communication that supports execution of strategic priorities (e.g., culture and people, transformation programs, AI, CRM, and enterprise initiatives). The Manager will work closely with Marketing, Human Capital, and senior leadership to create a cohesive, firmwide communications model.

Responsibilities

• Internal Communications Strategy & Narrative
• Define and lead a firmwide internal communications strategy aligned with business priorities and transformation initiatives
• Establish a clear and consistent “firm story,” ensuring employees understand both strategic priorities and how to act on them as well as reinforcing CRA’s employee value proposition and firm culture
• Own messaging, timing, and reinforcement of key initiatives across the organization
• Translate complex business priorities into clear, actionable communications
• Execution & Channel Management
• Lead execution of core internal channels, including newsletters, leadership communications, campaigns, All Hands and office communications
• Develop and manage the internal editorial calendar, ensuring prioritization and sequencing of firmwide messaging
• Standardize formats, tone, and communication frameworks across all channels
• Oversee production of high-quality written and visual content across internal platforms
• Transformation & Change Communications
• Embed communications into major firm initiatives (e.g., AI, CRM, operational changes) to drive adoption and behavior change
• Partner with practice leaders to define communication plans, milestones, and reinforcement strategies
• Ensure communications are proactive, coordinated, and tied to measurable outcomes
• Stakeholder Engagement & Alignment
• Partner with senior leadership, Marketing, and Human Capital to align messaging and priorities
• Represent the CEO’s voice and point of view in firm communications
• Serve as the central point of coordination for firmwide co

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g. holiday periods), additional remote work options are offered to those whose work commitments permit it, although our offices remain open for those who choose or need to be there.

Responsible AI Use in Recruiting

We believe that recruiting is fundamentally a human process, and we are committed to a hiring process that is consistent, transparent, and people-focused. While AI and other technology-enabled tools help our team operate more efficiently, we strive to provide every candidate with a personalized, thoughtful, and high-touch experience. As CRA invests significant human effort to find qualified members for our teams, we expect candidates to invest corresponding human effort to learn about CRA, prepare thoughtful application materials, and engage with our interviewers. Read more about appropriate hiring manager, recruiting team, and candidate AI at CRA on our website .

Our Commitment to Equal Employment Opportunity

Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law.

Salary and other compensation

A good-faith estimate of the annual base salary range for this position is $100,000 - $115,000. Starting pay within this range may vary based on factors such as education level, experience, skills, geographic location, market conditions, and other qualifications of the successful candidate. This position may be eligible for additional bonus incentive compensation. CRA offers a comprehensive benefits package, subject to eligibility requirements, which may include: medical, dental, and vision insurance; 401(k) retirement plan with employer match; life and disability insurance; paid time off (vacation, sick leave, holidays); paid parental leave; wellness programs and employee assistance resources; and commuter benefits.