Senior Delivery Manager

The posting, as Chorus Innovations wrote it

About Us

Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.

Our mission is to improve the lives of people and communities by democratizing technology development in health and research.

About the Role

The Senior Delivery Manager is responsible for driving complex healthcare technology implementations from early discovery through go-live and stabilization. This role sits at the center of client delivery and is expected to bring structure, urgency, and clarity to work that often starts out ambiguous.

You will serve as the operational owner across assigned accounts, partnering closely with clients, Product, Design, Engineering, Data, Clinical Solutions, and SLT. Your job is to turn scope, client priorities, discovery outputs, and technical inputs into a clear delivery path that teams can execute against. That means owning the plan, surfacing risks early, driving decisions, and making sure the right people are engaged at the right moments.

This is not a passive project tracking role. A successful Delivery Manager at Chorus actively leads delivery forward by shaping requirements, coordinating discovery and design, ensuring backlog readiness, managing governance, and preparing teams and clients for launch. You will be expected to create momentum, reduce churn, and ensure delivery stays aligned to scope, quality, timeline, and client outcomes.

What You’ll Be Doing

Client & Account Ownership

• Serve as the day-to-day delivery owner for assigned client accounts, ensuring clear visibility into priorities, status, risks, blockers, decisions, and next steps.
• Own the operational rhythm of the account, including internal account team meetings, client delivery updates, RAID management, milestone tracking, and escalations.
• Build trust with client stakeholders through clear communication, follow-through, and thoughtful expectation management.
• Ensure client commitments are tracked against scope, timeline, budget, and delivery capacity.

Discovery, Design & Requirements Leadership

• Lead and coordinate discovery sessions with the appropriate Product, Design, Engineering, Data, Clinical, and client stakeholders.
• Ensure discovery produces usable outputs, including workflow decisions, process flows, business rules, requirements, open questions, and follow-up actions.
• Partner with Product and Design to move from client input to validated requirements, concepts, designs, and implementation-ready artifacts.
• Identify gaps in workflows, requirements, edge cases, dependencies, data needs, and operational assumptions before

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uilding a diverse team. We welcome applicants of every background and provide reasonable
accommodations throughout the hiring process. If you need assistance, email careers@joinchorus.com
Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic.

Disability Accommodation for Applicants to Chorus Innovations

At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities. We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants.

If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs. We will do our best to work with you to ensure that reasonable accommodations are made to facilitate your participation in the recruitment process.

Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations.

To request accommodations or discuss your needs further, please contact careers@joinchorus.com . We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made.

Thank you for considering Chorus Innovations as a potential employer. We look forward to the opportunity to work together and to creating an inclusive workplace where all individuals can thrive.