Business Operations Manager, L3

The posting, as Citrine Informatics wrote it

About Citrine Informatics

At Citrine, we’re using Artificial Intelligence (AI) to enable our customers to usher in the next generation of sustainable, high-performing materials and chemicals.

Our customers love what we do

“We understand our own laboratory more than before. It’s fun to work in this way.”

We’re the leader in AI for materials and chemicals. 10 of the top 20 chemical companies have trusted us as their AI provider and we have created more than $100 Million dollars in value for our customers to date. Our no-code SaaS platform empowers product developers to accelerate their work using chemically-aware data management and AI tools.
Citrine regularly wins awards for innovation and sustainability, earning spots on the CB Insights AI 100 list and the Inc. 5000 list of fastest-growing private companies in the US. Our customers include leading organizations such as LyondellBasell, Evonik, Grace, Avery Dennison, and Syensqo. We also collaborate with researchers from world-renowned institutions on cutting-edge research at the intersection of AI and the physical sciences.

Our team is exceptional, eager to grow and learn from each other. Team members work remotely throughout North America and Europe driven by our sustainability mission. We’re growing quickly, and looking for the best to join us!

About the Role
Citrine is hiring a Manager, Business Operations Level 3 to report to our COO. You will manage our Commercial Operations Team, which is responsible for our commercial team tech stack, commission planning, and deal desk. You will own the performance of that function.
You will also lead high-impact analytical work behind our growth – taking on the questions leadership needs answered, doing the analysis, and driving the resulting initiatives through to an outcome.
Responsibilities
Lead the commercial operations function

• Manage, develop, and grow our Commercial Operations Lead — setting priorities, raising the bar on execution quality, and creating room for them to take on more
• Own the health of our revenue systems and the data inside them; make our CRM a source of truth the sales team actually trusts
• Ensure sales compensation and commission calculations are accurate, on time, and clearly explained to the reps they affect
• Own deal desk as a capability, not a queue: build the approval frameworks, discount guardrails, and order-form standards that let deals move quickly without creating downstream problems

Pipeline and forecast analytics

• Own the forecast process end to end — the cadence, the inputs, the model, and the accuracy of the number we commit to
• Build and maintain pipeline, conversion, and sales productivity analytics; find where the funnel actually leaks and quantify what fixing it is worth
• Run rigorous win/loss and churn analysis, and turn the findings into changes in how we sell
• Design the dashboards and metric definitions that let the leadership team see the business without asking for a pull

Prici
[…]
the successes and growth of ourselves and our colleagues. We support each other in our growth .

• We prototype and collect data to make good decisions. We question that data and are constantly iterating to find the best solution.
• We are all owners of Citrine and make decisions like owners. We work autonomously with personal and organizational accountability.
• We commit to building a diverse and inclusive community within Citrine and actively promote equity and belonging.
• We are tirelessly committed to creating value for our customers .
• We exist to help our customers accelerate the development of sustainable products that are critical to the future of both our planet and our industry.

Compensation and Pay Transparency

At Citrine, we want your path to career growth to be transparent, straightforward, fair, and easily accessible -- starting with your application and interview process. The annual salary range listed below reflects the level we are considering for this position (please note that there may be unique situations where you may fall outside of this range). Where you fall within the range will depend on how your experience and skills align with our internal leveling system as we learn more about you throughout the interview process. This role is eligible for On Target Earnings in addition to the base compensation listed below.

$110,000 USD - $160,000 USD

*Range(s) listed are for full-time employees based in the United States only.

Our Benefits (for exempt, full-time employees based within the United States)

401k with matching up to 4%
Medical, vision, dental insurance (we pay 100% of your premium and 75% of your dependents)
Company-paid Life and Disability insurance
FSA and HSA plans
Equity options within the company
12 weeks of paid parental leave
Flexible PTO on top of our 15 paid company holidays (includes your birthday!)
Free financial counseling
$600 tech allowance
Monthly $75 phone reimbursement
$5,000 annual continuing educational allowance