UX Researcher

The posting, as Clair wrote it

ABOUT CLAIR

If you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck?

At Clair, we are on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day.

Learn more about us at getclair.com/about http://getclair.com/about

ABOUT THE ROLE

We’re looking for a UXR who is equally comfortable thinking strategically about what we need to learn as they are rolling up their sleeves to conduct the research themselves.

You will play fundamental role in building on Clair’s existing research repository, and evolving the foundation of our research function.

You’ll work closely with Product, Design, Data, and other teams to identify the questions that matter most, develop the right research approach, and turn customer insights into action. You’ll conduct everything from foundational and generative research to usability testing, concept testing, prototype validation, and ongoing customer discovery.

Because our products are deeply connected to people's financial lives, we’re particularly interested in someone who understands how personal, emotional, and nuanced financial decisions can be. Experience researching users in fintech, banking, financial services, or other products involving sensitive or complex financial decisions is strongly preferred.

This person should also have an understanding of product design and prototyping. You do not need to be a full-time product designer, but you should be highly comfortable working in Figma, evaluating prototypes, and partnering with designers to create and test concepts with users.

WHAT YOU'LL DO

BUILD CLAIR'S USER RESEARCH FOUNDATION

• Establish and evolve Clair's user research practice, processes, tools, and approach.
• Develop a strategic understanding of who our users are, what they need, and where the biggest opportunities exist.
• Help create a research roadmap that balances foundational learning with the immediate needs of the product organization.
• Build scalable processes for recruiting, engaging, and learning from users.
• Establish a centralized approach for capturing, synthesizing, and regularly sharing customer insights across the company.
• Help ensure that user insights are consistently incorporated into product strategy, prioritization, and decision-making.

CONDUCT RESEARCH

• Plan and execute qualitative and quantitative research across the product development lifecycle.
• Conduct user interviews, usability testing, concept testing, prototype testing, surveys, diary studies, and other research methods as appropriate.
• Test early-stage ideas and concepts before significant pr

[…]
ucts, influence strategy, and ultimately create better experiences for the people using them.

ADDITIONAL DETAILS

Location: This is a hybrid position based out in New York City, you will be expected to come into the office at least three days a week (Tuesdays, Wednesdays, & Thursdays) with additional days on occasion for client meetings. We are also open to remote candidates for this role who are based in North America only.

Compensation: The annual base salary for this role is $150,000-$160,000. The base pay for this role is determined using many factors, such as education, skills and experience and is reflective of Clair Series stage and size. Base pay is only one part of Clair’s competitive total compensation package which includes equity, benefits and additional perks. The base pay range is subject to change and may be modified in the future.

Clair will only contact candidates from @getclair.com email addresses. We will never ask for payments or sensitive personal information during the hiring process. If you happen to receive anything suspicious, please ignore it.

NEED MORE CONVINCING?

Apart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair:

• Medical, Dental, & Vision Coverage, with option to extend to your family
• Fully-paid parental leave
• Company-sponsored 401k, HSA, and FSA
• Unlimited vacation for salaried roles, generous PTO for hourly roles
• Work from home setup allowance
• Access to your earnings every day on Clair
• Company-sponsored short-term and long-term disability insurance

EQUAL OPPORTUNITY EMPLOYER INFORMATION

Clair is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For questions, please email us at careers@getclair.com