Lead General Manager (Texas)

The posting, as CLEAR - Field wrote it

About the Position

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier, physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

As Lead General Manager, Texas, you are directly responsible for your home airport's operations, team and performance. You also serve as the Sunbelt Regional Director's partner across Texas, providing leverage on quality control, stakeholder relationships and operational consistency. You are process oriented, you ensure adherence to procedures, and you can expertly navigate operational challenges across multiple locations.

Key Responsibilities Include

Lead your home airport

• Own day-to-day operations and performance at your home airport, delivering CLEAR's objectives for security, service and sales.
• Lead a team of Ambassadors and Managers who use CLEAR technology to deliver exceptional airport security, customer service and sales experiences while continuously sharing the CLEAR story.
• Hire, develop and sustain a diverse, engaged team, and performance manage salaried and hourly team members through clear expectations, ongoing feedback and regular evaluation.
• Manage staffing, scheduling, payroll and labor utilization, and monitor enrollments, renewals, conversion, service quality, security compliance, labor and turnover, taking action to improve results.
• Build and maintain strong relationships with your home airport's leadership, TSA, airline partners, contractors and vendors, and ensure adherence to CLEAR policies and airport, state and federal requirements.
• Maintain a visible, hands-on presence on the floor, supporting your team and resolving operational and Member concerns.

Support Texas airport leaders and the Regional Director

• Partner with the Regional Director on operational priorities across Dallas, Austin and Houston, with clear alignment on assignments, expected outcomes and follow-through.
• Serve as a peer resource to the Austin and Houston General Managers through a dotted-line relationship: coaching, sharing experience and helping address operational challenges, with improvement plans owned locally.
• Make the stations run the same way: identify gaps, issues and best practices in one airport and help the others apply CLEAR's operating standards consistently, accounting for each airport's needs.
• Conduct regular airport visits to observe operations, provide hands-on support and share
• Coordinate regional initiatives, new programs and pilots as assigned by the Regional Director, working with local General Managers on implementation.
• Support local General Managers with airport, TSA and airline relationships, and help coordinate responses to partner

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target bonus

• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
• $100 monthly wellness stipend for health and fitness-related expenses
• 401k Retirement Plan with company match
• Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs to grow & advance your career with a growing company!
• Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!

Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.