Senior Manager, Business Operations

The posting, as Clutch wrote it

About the Role

Clutch is at a pivotal moment. We're growing significantly year over year, and we need more connective tissue to keep pace. We're hiring a Senior Manager, Business Operations to connect the commercial side of the house, so the teams that win, onboard, and retain our customers work from the same facts and toward the same goals. This role sits in Finance.

This is a people manager role. You'll lead our Revenue Operations (RevOps) team and act as an operating partner to senior leaders across Sales, Marketing, Customer Success, Implementation, People, and Finance. Together with the RevOps team, you own the shared language of the business (definitions, data, and processes) so commercial teams make decisions from one view of it.

When something important doesn't have an owner yet, it lands with you: a partnership strategy, a new commercial model, or pricing and margin guidance for leadership. This is a fast-moving startup. We're building toward a much larger company but we aren't one yet, and most of this role has no playbook. You'll define the process, build the tool, and hand it to the team. If you want established structure, this likely isn't the role.

About the Team

You'll report to the Director of Business Operations and work directly with senior leaders across the company as a neutral partner to every function rather than an advocate for one. Your work will be visible, and it will significantly influence how we make commercial decisions.

You'll lead a small, high-ownership RevOps team that runs the systems and data our commercial teams depend on, and creates leverage for them to do their jobs even better. The team doesn't just own systems. They build automation, tooling, and processes, and they're close partners to Sales and Marketing. You'll coach them, set priorities, and open up more strategic scope, while giving them real autonomy.

What You’ll Do

Within 3 months, you will

• Learn the business end to end: the revenue funnel, the customer lifecycle, how each commercial team works day to day, and where decisions get stuck
• Build trust with your RevOps team: learn the work they own, and set priorities and team rhythms together
• Deliver the first version of client-level margin and cost-to-serve, the analysis that grounds our pricing strategy
• Develop a first point of view on pricing and packaging for revenue leadership, built on that analysis
• Put AI to work in your own workflow from week one, and identify the first set of manual, repetitive processes across the commercial teams worth automating

Within 6 months, you will

• Stand up a first version of a deal desk, including an approval workflow, pricing and discount guardrails, and standard commercial terms
• Partner with Sales and Marketing leaders as they prepare for the monthly business review: pressure-test their plans and point out risks, then solve them with the RevOps team by creating new processes, tooling, or automation
• Build on the stre

[…]
affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.  Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.

Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our organization participates in E-Verify. Click here https://www.e-verify.gov/about-e-verify/what-is-e-verify to learn about E-Verify.

A Note About AI at Clutch
We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation.

That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!

Salary Transparency

US Tier I (SF, NYC, LA, Seattle): $152,000 - $180,000

US Tier II: (All Other): $136,000 - $160,000

Actual pay may vary based on qualifications, skills, experience, and location. Base salary does not include bonus, equity, or benefits, which are offered in addition as applicable.

Applications will be accepted on an ongoing basis.