Business Operations Lead

The posting, as Coast wrote it

What is Coast

Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country’s 500,000 commercial fleets, 40 million commercial vehicles, and many millions of commercial drivers. The incumbent technologies that cater to these customers are decades old, and businesses with fleets increasingly demand modern digital experiences and transparent financial services products. Coast’s mission is to deliver this at a transformational scale, beginning with the Coast Fleet and Fuel Card built on a cutting-edge spend management platform.

About the Role

Coast’s biggest initiatives cross every team. You’ll own the portfolio: decide how the work gets run, lead the people running it, and make sure it lands.

As Business Operations Lead, you’ll run some of the largest cross-functional projects tied to the company’s top priorities, from first scoping to final handoff. You’ll work with leaders across Product, Sales, Finance, Risk, Legal, People, and Operations, so you need to be credible with executives and just as comfortable in the details with the people doing the work.

This is a player-coach role. You’ll spend most of your time running the highest-stakes projects yourself, while building the planning rhythm and the playbooks that let the team scale. You’ll also act as a strategic partner to leadership: sizing new opportunities, building the analyses behind big decisions, and keeping quarterly priorities connected to real work.

AI is central to how we do this. You’ll use it every day to plan, synthesize, analyze, and automate, and you’ll expect the same of your team. You’ll also lead specific projects that put AI to work in the business. You don’t need to be an engineer. You do need to be the person who reaches for AI first, and who can tell when it’s doing a good job and when it isn’t.

You’ll report to Stephen Rosen , SVP of Operations.

What You’ll Do

Own and run the project portfolio

• Lead the company’s highest-priority cross-functional initiatives from scoping through launch: define the goal, build the plan, line up owners, set milestones, and drive it to done.
• Keep a clear view of every active project: priorities, owners, status, risks, and dependencies. Decide with leadership what gets staffed, what waits, and what stops.
• Keep work moving across teams that don’t report to you. You get things unstuck by making the next step obvious and the tradeoffs clear.
• Raise risks early, with a recommendation, and keep executives informed without making them chase you.
• Close projects properly: document what shipped, what you learned, and what comes next.

Lead and develop the team

• Manage and coach the Business Operations Associate. Set clear expectations, give direct feedback, and give them real ownership as they grow.
• Decide which projects you run yourself and which you hand to the Associate, and set them up to succeed.
• Build the templates, cadences, and playbooks that make project work re

[…]
ou’ll run projects tied to the company’s top priorities, with your name on the outcome.

• Regular time with executives and leaders across the company, and a front-row view of how a growth-stage fintech makes decisions.
• Hands-on AI work. You’ll use it every day and help decide how the whole company uses it.
• The chance to build and lead a team, and a path to more scope as the function grows.

Compensation and Benefits

Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes benefits and equity. Pay decisions are based on a number of factors, including scope and qualifications for the role, experience level, skillset, and balancing internal equity relative to other Coast employees. We expect the majority of candidates who are offered roles at Coast to fall healthily within the range based on these factors.

Salary range: $160,000 - $200,000 annually

Equity Grant: Meaningful potential upside given Coast’s early-stage trajectory

Benefits Overview

• Medical, dental and vision insurance
• Flexible paid time off (vacation, personal well being, paid holidays)
• Tools to help manage your financial wellness, including webinars, access to an equity tax advisory service, and company-sponsored 401(k)
• Paid parental leave
• $400 accessories allowance (a keyboard, mouse, headphones, etc.)
• Education stipend
• Free lunch every Friday

Coast is committed to diversity, equity, and inclusion. We are building a diverse and inclusive environment, so we encourage people of all backgrounds to apply. We’re an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

Check out the latest podcast interview on Fintech Layer Cake with Coast Founder Daniel Simon !