Senior Director of Account Management

The posting, as CodaMetrix wrote it

CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding solution, a multi-specialty AI-platform that translates clinical information into accurate sets of medical codes. CodaMetrix’s autonomous coding drives efficiency under fee-for-service and value-based care models and supports improved patient care. We are passionate about getting physicians and healthcare providers away from the keyboard and back to clinical care.

ABOUT THE ROLE

CodaMetrix is looking for a Director or Senior Director of Account Management to lead the people who own our relationships with large health systems and academic medical centers. You will run a team of senior account owners, set the bar for how we manage accounts, and be the first stop when something goes sideways. You sit between the executive team and the account owners, and the job exists so that no customer ever depends on a single person.

Our customers buy outcomes: high automation rates at a coding quality they trust. Those outcomes get earned after go-live, in the edge cases, with a coding director watching the numbers. So this is a high-touch model. Every account has a named owner who knows the coding and knows the data, and we do not run a hands-off tier for anyone. You will build that standard and hold it.

You will be a player-coach. You lead the team, and you also directly own a small number of accounts yourself. You will work daily with Sales, Product, Implementation, Integration, Support, and Quality, mostly without a reporting line into any of them. Level (Director or Senior Director) will be set based on the scope of team leadership and portfolio ownership you bring.

KEY RESPONSIBILITIES

Lead and Develop the Account Team

• Hire, manage, and coach Strategic Account Executives and Account Directors. You own their performance, development, and 1:1 rhythm.
• Make autonomy explicit. Tell the team which decisions are theirs, then let them make those decisions. Seniority here should look like initiative: people who drive to an outcome without waiting for direction.
• Build coverage depth. Every account has a named owner and a named backup, so one resignation or one reorg never leaves a customer without a point of contact.
• Assign by risk and complexity, not by ARR alone, and revisit assignments as account health changes.

Set and Hold the Standard for Account Management

• Define what great looks like and review account plans for strategic and active accounts. A good plan is outcome-driven, multi-threaded, and updated as risk, sentiment, and opportunity shift.
• Pressure-test strategy before it reaches the customer. Hold the quality bar on QBRs, executive touchpoints, and renewal and expansion plans.
• Own the portfolio narrative for executive leadership: where every account sits on the health and growth curve, what is changing, and what you need.

Run the Escalation and Decision Forum

• Run a recurring executive escalation fo

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gh a matrixed organization (Sales, Product, Implementation, Support, Engineering) without a direct reporting line into most of it.

• A high-agency, roll-up-your-sleeves style. You build the plan rather than wait for one.

What CodaMetrix can offer you

Learn more about our full-time employee benefits and how we take care of our team.

• Health Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance
• Retirement: We offer a 401(k) plan that eligible employees can contribute to one month after their first day
• Flexibility: We have a generous Paid Time Off policy, which is managed but not limited, so you can take the time you need to relax and rejuvenate
• Development: We provide annual performance evaluations and prioritize working with employees on what their individual growth looks like
• Recognition: We recognize the outstanding achievements of our team through annual company awards where employees have the opportunity to nominate their peers
• Office Location: A modern open plan workspace located in the bustling Back Bay neighborhood of Boston
• Additional Employer Paid Benefits: We offer employer-paid life insurance and short-term and long-term disability insurance

Background Check Notice

All candidates will be required to complete a background check upon acceptance of a job offer.

Equal Employment Opportunity

Our company, as well as our products, are made better because we embrace diverse skills, perspectives, and ideas. CodaMetrix is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment.

Don’t meet every requirement? We invite you to apply anyway. Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At CodaMetrix we are committed to building a diverse, inclusive and authentic workplace and encourage you to consider joining us.