Customer Value Manager

The posting, as CoLab Software wrote it

About CoLab

At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner.

We build AI for engineers designing cars, medical devices, and jet engines. Products this complex aren't sketched and sent to production. Teams spend months on iterations, reviews, and tests, predicting how every part performs before anything is built. CoLab is where those reviews happen, and we capture the rationale behind every change. Other tools show what changed between versions. Only CoLab knows why. That's how our AI helps manufacturers like Bobcat, Triumph Motorcycles, and GE Appliances make better decisions, eliminate rework cycles, and get to market faster.

Proudly based in St. John’s, Newfoundland, CoLab started with one customer in 2018. Since then we’ve raised a $72M Series C , been named the 57th fastest growing company in North America by Deloitte ( Fast 500™ ), signed multi-year AI partnerships with companies like Bombardier , and grown to a team of 250+.

About the role

The cars, medical devices, and jet engines our customers build reach the market years sooner only when the teams behind them change how they design, review, and release products. As a Customer Value Manager you’ll lead that change.

You are accountable for adoption, and ultimately for the value our largest, most complex global customers realize from CoLab, in line with their business goals. You’ll understand how their teams really work and build the plan to transform it. Then you’ll lead the execution yourself, consulting on their workflows, training their teams, and pulling in CoLab’s experts where needed. Success in this role looks like engineers who can’t imagine running a design review without CoLab, and results that Engineering Executives stand behind: shorter lead times, fewer rework cycles, lower cost of poor quality, faster supplier reviews, and significant savings.

This role is built for engineers & technical project managers who want their expertise to go further. A background in engineering or past experience directly engaging with engineers is required. This is critical as you’ll earn trust by speaking the language of the people you serve. You’ll bring that credibility, along with sharp business judgment, to every conversation, from front-line engineers to Engineering Executives (VP+).

You won’t do it alone. You’ll work alongside Sales on overall account strategy and with CoLab’s technical experts, including Forward Deployed Engineers and Customer Success Engineers. You lead the plan that brings them together, and you’re accountable for the value the customer sees.

On-site visits have consistently driven higher adoption, deeper relationships, and better business outcomes. We recognize personal travel constraints may arise, and we expect CVMs to proactively plan for and prioritize time with customers on-site at least 25% of the time. Twice a year, all CoLabers gather at our HQ in St. John’s, Newfoundland (typically June and Decembe
[…]
ilizing stakeholders

• Business acumen and analytical rigor : connects the customer’s business goals to CoLab’s value. Leverages usage data to quantify impact (value)
• Strong cross-functional partner with a proven ability to mobilize internal resources and drive outcomes through others without direct authority (e.g., CSEs, FDEs, Sales, Product)
• Strong executive presence and communication skills , with credibility from Engineering Leads through Executive Sponsors (VP+)
• Experience owning renewals , including forecasting, commercial negotiation, and contract signature, and partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations

Nice to haves

• Hands-on experience with PLM (Windchill, Teamcenter, etc.) and CAD (Creo, NX, SolidWorks, etc.) tools, as a power user or as someone responsible for enabling others
• Formal change management training or certification (e.g., Prosci)
• Familiarity with land-and-expand SaaS motions
• Background in vertical SaaS (e.g., construction tech, industrial IoT, logistics)
• Experience with customer journey orchestration and success planning in a high-ACV SaaS environment

You’ll thrive at CoLab if you

• Are energized by solving complex customer challenges. No challenge too tall. Your scrappiness and creative thinking propels you with confidence to solve anything thrown your way
• Want to use your engineering expertise to change how entire engineering organizations work
• Excel at translating product functionality into customer value in a technical domain
• Think critically, question assumptions, and get to the root cause of complex problems
• Lead strategic conversations with confidence and clarity
• Take ownership of customer outcomes and internal clarity
• Thrive in a fast-paced, evolving environment where processes are still being shaped
• Excel at cross-functional collaboration, even in ambiguous territory
• Operate with urgency and proactively mitigate risk